Automotive Service Advisor

Canadian Tire; Halton Hills; On-site; CAD 42,000 - 62,000; Full time

Job summary

Canadian Tire in Halton Hills is seeking an Automotive Service Advisor to bridge customers and technicians, ensuring clear communication and smooth service experiences. The role emphasizes superior customer service, accurate cost and time estimates, and proactive problem resolution.

The position involves coordinating service orders, scheduling appointments, and supporting the service centre to maximize customer satisfaction and profitability.

Qualifications

• Excellent customer service and communication skills are essential.
• Ability to respond to customer inquiries in a timely manner.
• Comfort with explaining service options and recommendations.

Responsibilities

• Provide excellent customer service and respond to inquiries in person or by phone.
• Estimate time and cost for service and repairs; ensure invoicing matches estimates.
• Coordinate between customers and technicians; manage work orders and status.

Skills

Customer service

Communication

Problem solving

Education

Basic customer service training

Tools

Work order systems

Job description

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Customer Service

• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Shares ideas and suggestions to improve the customer experience in the Service Centre.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

• Completes and reviews repair orders with customers.
• Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
• Acts as liaison between customers and technicians and manages the status of work orders.
• Schedules service and repair appointments.
• Operates computerized work order systems.
• Engages in learning activities and coaching to improve their own abilities.
• Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
• Complies with company, store and department policies and health & safety program and regulations.
• Completes other tasks, as required.