Service Advisor – OK Tire Caronport

OK Tire; Surrey; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Job summary

OK Tire is seeking a Service Advisor to join our front-line team in delivering top-notch customer service and clear explanations of required vehicle services and tire needs. You will manage workloads for 2-3 technicians, answer calls, schedule work, and explain repairs to customers.

The role requires basic vehicle knowledge, comfort with computers, and strong people skills. Valid driver's license and being well organized are essential to success in a collaborative team.

Qualifications

• Knowledge of how passenger vehicles operate.
• Proficient with computers and common software.
• Strong communication and customer-service abilities.
• Valid driver’s license.
• Well organized with teamwork mindset.

Responsibilities

• Manage workload and scheduling for 2-3 technicians.
• Answer calls and schedule work; explain required repairs to customers.
• Create quotes, order parts, and invoice completed jobs.

Skills

Vehicle knowledge

Computer skills

People skills

Driver's license

Organized

Team player

Job description

Honestly Driven – all employees of OK Tire Stores know that providing exceptional customer service and quality workmanship is our number one priority. As part of our team, all members believe in:

• Open and honest communication
• Personal commitment towards success
• Team spirited participation – learning, coaching, mentoring

Joining us, you will be more than an employee. You will become part of a team that works hard, plays hard, and makes a difference in our community.

Service Advisor – as part of the front-line staff this position is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle services and tire requirements. Details as:

• Managing the workload and scheduling of 2-3 technicians
• Answering phone calls and speaking to customers in person to schedule work and explain necessary repairs.
• Create quotes, order parts, and invoice completed jobs.

Skills/Qualifications:

• Have a basic or better knowledge of how passenger vehicles operate.
• Have a good knowledge of computers and various programs.
• Be good with people and able to articulate complex issues.
• Have a valid drivers license.
• Be well organized
• Work well in a team
• Current, valid driver’s license

If you Honestly believe that you have what it takes to become part of our team we would like to hear from you!

We offer a competitive wage + other benefits that will be discussed with candidates that are short-listed for interviews.