Customer-Focused Automotive Service Advisor | Day Shift

FOUNTAIN TIRE LTD

Northwestern Ontario

Hybrid

CAD 34,000 - 48,000

Full time

6 days ago

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Benefits offered by this job

Health benefits

RRSP matching

Career development

Employee discounts

Full-time day shifts

Training programs

Supportive leadership

Job summary

Fountain Tire Thunder Bay is seeking an experienced Automotive Service Advisor to join our fast-paced team. You will create work orders, schedule appointments, and coordinate workflow with technicians while delivering clear explanations to customers.

Ideal candidates have automotive or tire industry experience, strong English communication, and a customer‑focused mindset. We offer competitive pay ($25–$35/hour with performance-based pay), comprehensive benefits, RRSP matching, and ongoing

Qualifications

Experience in automotive, tire, or service industry preferred.
Strong English communication skills (verbal and written).
Ability to explain products, services and recommendations clearly to customers.

Responsibilities

Creating work orders, scheduling appointments, and coordinating workflow with technicians.
Providing accurate quotes and clearly explaining recommended services and products.
Building trust with customers through strong communication and follow-up.
Recommending tires, wheels, and mechanical services based on customer needs.
Processing sales transactions and maintaining accurate customer records.
Supporting inventory and administrative processes.
Maintaining showroom standards and promotional displays.
Participating in safety initiatives and ongoing training programs.