Atlantic Field Ops Leader - Service & Parts Profitability

Brandt Group of Companies; City of Moncton; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading machinery support firm in Canada is looking for a Field Operations Manager for the Atlantic region. This role entails providing leadership to branch service teams, executing strategic business plans, and driving profitability through effective customer support operations. Candidates should possess strong financial acumen, knowledge of heavy machinery, and excellent interpersonal skills. The position requires collaboration with branch operations and a commitment to continuous improvement through established processes.

Qualifications

• Experience in branch operations for service management.
• Strong financial acumen with a focus on branch GLs.
• Ability to mentor and teach financial skills to managers.

Responsibilities

• Execute customer support business plan to improve profitability.
• Develop succession plans for each store.
• Review financial performance and identify focus areas.
• Implement 5S and Lean principles in new stores.
• Collaborate with Division and Regional CSA managers.

Skills

Interpersonal communications

Negotiation

Conflict resolution

Knowledge of heavy machinery dealer business practices

Understanding of customer support process

Job description

A leading machinery support firm in Canada is looking for a Field Operations Manager for the Atlantic region. This role entails providing leadership to branch service teams, executing strategic business plans, and driving profitability through effective customer support operations. Candidates should possess strong financial acumen, knowledge of heavy machinery, and excellent interpersonal skills. The position requires collaboration with branch operations and a commitment to continuous improvement through established processes.