Associate Sales & Customer Service - St-John's

Intact Financial Corporation; San Juan de Terranova; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services provider in Canada is looking for Associates in Sales and Customer Service. This hybrid role requires engaging with customers regarding their insurance needs, promoting products, and providing exceptional support. Candidates must have at least one year of customer service experience and must be prepared to pass an Insurance Licensing Exam. The position offers a mix of in-office training and flexible work arrangements after onboarding, creating a balanced work environment that values diversity and inclusion.

Qualifications

• At least one year of customer service experience required; previous call center experience is preferred.
• Bilingualism in English and French is an asset.
• You must be prepared to study and pass a provincial Insurance Licensing Exam.

Responsibilities

• Advise customers on appropriate insurance products and answer their questions.
• Promote and cross-sell personal insurance products and services.
• Handle inquiries professionally and resolve issues promptly.

Skills

Customer service experience

Sales experience

Excellent communication skills

Tech-savvy

Bilingualism in English and French

Job description

About the role

We’re looking for Associates Sales and Customer Service to join our growing team!

The start date for this hybrid position is February 17, 2026, and will be based out of our 10 Factory Lane, St. John’s, NL office location.

• Business hours of operations are 8am - 8pm with a shift assigned within these hours.
• Saturdays & Statutory Holidays: 8am – 5pm
• The work schedule will include every Saturday for the first year. After 12 months in your role, you’ll have an opportunity to transition to a one in five-week rotation with your Saturday shift.
• During the first year, working on statutory holidays is required, and you\'ll be compensated according to labor standards.
• During the training and onboarding phase, you may be asked to come into the office up to 4 days a week. After the successful completion of training, we offer a hybrid work model that provides the balance between working from home and enjoying meaningful in-person interactions.

What you’ll do here

• Play a key role in optimally protecting our customers\' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
• Analyze individual customer needs, promote and cross-sell personal insurance products and services.
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What you bring to the table

• At least one year of customer service experience required; previous call center experience is preferred.
• Previous experience in sales and customer loyalty is highly desirable.
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
• Tech-savvy abilities, with confidence in navigating various systems.
• Ability to multi-task and remain calm under pressure.
• You must be prepared to study, write and pass a provincial Insurance Licensing Exam with the support of our In-house Training Team.
• Bilingualism in English and French is an asset.
• No Canadian work experience required; however must be eligible to work in Canada.

Equal opportunity and commitment to diversity

We are an equal opportunity employer. At Intact, our value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.