Associate Customer Service

Westlake Chemical; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A manufacturing company located in York Region is seeking a Customer Service Representative. The role involves processing customer orders, managing inquiries, and ensuring compliance with company policies. Candidates should have three years of customer service experience and a passion for helping customers. This position plays a vital role in maintaining system accuracy and effective communication within the organization.

Qualifications

• Three years customer service experience, preferably in a manufacturing environment.
• Passion for customer service.

Responsibilities

• Responsible for the processing and tracking of orders received via various channels.
• Communicates required shipment and delivery schedules to customers.
• Handles all customer inquiries regarding shipment and order details.
• Maintains system accuracy on sales orders and back orders.
• Coordinates returned goods from customers with manager's approval.

Skills

Customer service

Order processing

Communication

Tools

JDE

Job description

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.

We build communities, let us build your career

About the job:

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.

Some of the daily responsibilities:

• Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
• Participates with Customer Service Team to maintain call service standards
• Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
• Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.
• May coordinate truck delivers at certain locations with Traffic department.
• Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
• Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
• Participates in inventory counts as required.
• Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.

• Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.

What you bring to the table:

• A passion for customer service.
• Three years customer service experience. Preferably in a manufacturing environment.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here.You will apply via the Jobs Hub application in Workday.