Associate Claims Advisor, Auto

Gore Mutual Insurance; Cambridge; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading mutual insurance provider is seeking an Associate Claims Advisor, Auto, to investigate claims and deliver exceptional customer service. This hybrid role expects regular attendance at the Cambridge facility twice weekly. Ideal candidates will have 1-3 years of customer service experience, effective communication skills, and a strong desire to grow in the insurance sector. Successful applicants will join a dynamic team focused on providing support and guidance to clients, helping them navigate loss and misfortune.

Qualifications

• 1-3 years of prior customer service experience.
• Insurance industry experience, call center experience, or experience within a brokerage setting is helpful.
• Interested in pursuing a CIP (Chartered Insurance Professional Designation).

Responsibilities

• Investigate claims and determine coverage under a customer's policy.
• Inform and educate customers about the claims process.
• Process claims payments and ensure accurate information is captured within our claims system.
• Deliver exceptional customer service to our customers and brokers.

Skills

Customer service experience

Effective communication skills

Strong computer skills

Sound judgment and decision-making skills

Strong empathy

Resilience

Education

Undergraduate or post-secondary degree

Tools

Microsoft Office Suite

Job description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

Are you looking for an exciting opportunity that will take your career to the next level? Here is your chance to make a difference by helping people who have experienced loss and misfortune as an Associate Claims Advisor, Auto.

It’s an innovative and challenging role that requires exceptional customer service and attention to detail. If you thrive in dynamic, fast-paced environments where you can provide support and guidance, investigate, negotiate and settle claims, then the Associate Auto Claims Advisor role is for you.

This position could be the perfect opportunity to jump‑start your career, and the possibilities to grow and develop are endless. When you join our Claims team, you are not just starting a new job, you are starting your career at Gore Mutual.

Hybrid: This is a hybrid role that includes the flexibility to work remotely, but regular in‑person attendance in our Cambridge facility is expected (twice a week, Wednesdays and Thursdays).

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

Responsibilities

• Investigate claims and determine coverage under a customer’s policy
• Inform and educate customers about the claims process
• Process claims payments and ensure accurate information is captured within our claims system
• Deliver exceptional customer service to our customers and brokers

Requirements

• 1-3 years of prior customer service experience
• Undergraduate or post‑secondary degree is preferred
• Insurance industry experience, call center experience, or experience within a brokerage setting is helpful
• Interested in pursuing a CIP (Chartered Insurance Professional Designation)
• Strong computer skills and knowledge of Microsoft Office Suite
• Effective Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing, to ensure mutual understanding and collaboration among team members and stakeholders
• Sound Judgment & Decision‑Making Skills: Capability to analyze situations, consider various perspectives, and make well‑informed decisions
• Strong Empathy: Demonstrating a deep understanding of and sensitivity to the feelings, thoughts, and experiences of others, fostering a positive customer experience
• Resilience: Maintaining composure and a positive attitude in the face of challenges, setbacks, and stressful situations, while continuing to work towards achieving goals