Assistant Store Manager

GUESS; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail brand in Vaughan is seeking an Assistant Manager to oversee customer experience and staff training. The ideal candidate will have at least two years of experience, excellent communication skills, and a focus on driving sales. Responsibilities include ensuring high levels of customer service and achieving sales goals while adhering to company policies. This is a great opportunity for individuals looking to develop their retail management skills in a dynamic environment.

Qualifications

• Minimum two years of experience with a proven track record for driving sales.
• Proficiency in personal computer use and detailed report analysis.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Responsibilities

• Oversee customer experience and staff development.
• Ensure excellent customer service and maintain visual merchandising standards.
• Meet sales and profitability expectations for the store.
• Manage payroll and comply with company policies.

Skills

Leadership by Example

Customer Service

Communication

Adaptability

Multitasking

Education

High school education or equivalent

Job description

Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To

Store Manager

Supervises

Assists management with all sales associates, desk associates, and stock associates

Responsibilities

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS Factory

Store

3997

Store Address

1 Bass Pro Mills Dr, Unit 534 - Concord, ON L4K5W4

Accommodations

Accommodations are available for applicants with disabilities in the Company’s recruitment processes. Should you require accommodation in the recruitment process, contact us here.