Assistant Store Manager

Dollarama; Oliver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading retail company is looking for an Assistant Store Manager to support daily operations and ensure customer satisfaction. This role involves overseeing staff management, merchandising, and providing exceptional customer service. The ideal candidate has two years of retail experience and supervisory skills. Competitive compensation starting at $21.40 per hour and various benefits are offered, fostering career development within the organization.

Benefits

Competitive compensation

Benefits package

Company matched pension plan

Career development opportunities

Qualifications

• Minimum of two years of retail experience required.
• At least two years in a supervisory or management role needed.
• Open availability across days, evenings, and weekends.

Responsibilities

• Support the Store Manager in daily retail operations.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.

Skills

Leadership

Communication

Decision-making

Multitasking

Customer Service

Job description

The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store Manager’s absence.

Daily Tasks (but not limited to)

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

What Do You Need to Succeed?

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast‑paced environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor‑made training and integration program.
• Career development opportunities within the company.
• Applicable to full‑time employees only. Full‑time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

Starting At $21.40