Assistant Store Manager

J.D. Irving, Limited; Corner Brook; On-site; CAD 45,000 - 60,000; Full time

Job summary

KENT is seeking an Assistant Store Manager who will take charge of all business operations at our retail location in Corner Brook. This leadership role entails overseeing departments, managing inventory, and ensuring an exceptional customer service experience. The ideal candidate will have a background in retail management, excellent communication skills, and proficiency in relevant technology. Join us for a dynamic opportunity where your leadership can impact the success of both staff and clients.

Qualifications

• Retail management is considered an asset.
• 2-3 years in a leadership/supervisory role.
• Excellent communication skills, verbal and written.
• Exceptional customer service skills.
• Openness to continuous improvement and responsibility for independent learning.
• Flexible schedule based on retail needs.

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high standards on the sales floor and within your departments; ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-ins, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on targeted products.
• Analyze sales performance and implement initiatives to enhance sales growth.
• Support team development through training programs and fostering a positive work environment.
• Troubleshoot customer-related issues and provide great customer service.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations.

Skills

Retail management

Leadership

Verbal communication

Written communication

Customer service

Technology usage

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if they were their own. Assistant Store Managers are responsible for all operations of the business including the managing various departments, maintaining safety standards, delivering financial results, merchandising, providing a first-class customer service experience, and developing their people.

Qualifications

• Retail management is considered an asset
• 2-3 years in a leadership/ supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high standards on the sales floor and within your departments; ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-in, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on targeted products.
• Analyze sales performance and implement initiatives to enhance sales growth.
• Support team development through training programs and fostering a positive work environment.
• Trouble shoot customer related issues and provide great customer service.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, including Excel, Word and Outlook. Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.