Assistant Manager

BEMCON ENGINEERING PRIVATE LIMITED; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading engineering firm in Canada is seeking an Assistant Manager to support daily operations. The ideal candidate will manage staff, ensure customer satisfaction, and handle administrative duties while acting as a substitute for the manager. Responsibilities include overseeing workflows, training staff, and resolving customer inquiries. A strong background in operations and team leadership is required. This role is crucial for maintaining smooth operations and enhancing the customer experience.

Qualifications

• Experience in staff management and team leadership.
• Strong customer service skills and conflict resolution abilities.
• Knowledge in operations management and compliance.

Responsibilities

• Oversee daily workflows and manage staff effectively.
• Ensure customer satisfaction and resolve complaints.
• Assist the main manager with administrative duties.

Skills

Staff Management

Customer Service

Leadership

Operations Management

Job description

An Assistant Manager supports the main manager by handling daily operations, supervising staff, ensuring customer satisfaction, and stepping in when the manager is absent, involving tasks like scheduling, training, inventory management, resolving complaints, and enforcing policies to keep operations smooth and efficient.

Core Responsibilities

• Staff Management: Hiring, training, scheduling, supervising, motivating, and evaluating team members.
• Operations: Overseeing daily workflows, managing inventory, handling budgets and expenses, and ensuring compliance with company standards.
• Customer Service: Handling customer inquiries, resolving complaints, and ensuring a positive customer experience.
• Administrative Duties: Assisting with reports, records, and implementing manager directives.
• Leadership: Acting as a substitute for the manager, leading initiatives, and facilitating communication.