Assistant Housekeeping Manager

Sun Peaks Grand Hotel; Sun Peaks; On-site; CAD 60,000; Full time

Job summary

A leading resort hotel in Sun Peaks is seeking an Executive Housekeeper to join their team. The ideal candidate will have hands-on leadership capabilities, superb communication skills, and experience in maintaining a welcoming atmosphere for guests. The role includes responsibilities like acting as a service champion, resolving guest issues, and working alongside the maintenance team. A competitive salary of $60,000 per annum and various perks, including seasonal passes and paid vacation, are offered.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Health Spending Account

Training and professional development opportunities

Dining discounts

Friends and family rates

Eligibility for 'Pay for Performance' bonus program

Qualifications

• 1-2 years of minimum experience in a senior housekeeping role within a Hotel/Resort.
• Energetic and outgoing with a positive attitude.
• Professional and well organized with excellent communication skills.

Responsibilities

• Acts as the ‘Service Champion’ for the housekeeping department.
• Ensures guest requests and issues are resolved in a timely manner.
• Works closely with the Maintenance department.

Skills

Experience in senior housekeeping role

Positive attitude

Excellent communication skills

Problem-solving abilities

Supervisory skills

Knowledge of hotel systems

Understanding of financial statements

Education

Post-secondary education in Hospitality/Tourism

Tools

Cleaning machinery

Opera hotel systems

Job description

Careers with Sun Peaks Grand Hotel & Conference Centre

Careers At Sun Peaks Grand Hotel

Current job opportunities are posted here as they become available.

Imagine arriving to work at a stunning slope-side hotel after a day of lapping the bike park, hiking among the wildflowers, or skiing in the fresh powder. We are currently seeking to recruit an exceptional individual to join our Executive Housekeeping team. We are looking for a people person who can work diligently through hands-on leadership, ensuring the housekeeping team can maintain an inviting atmosphere for guests upon arrival and during their stay. If this sounds like you, apply today!

Compensation Information: $60,000 per annum

Physical Requirement: Heavy; work activities involve handling loads up to 35kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 1-2 years’ minimum experience in a senior housekeeping role within a Hotel/Resort setting.
• Post-secondary education in Hospitality/Tourism or a related discipline preferred.
• Energetic and outgoing with a positive attitude; driven to deliver elevated guest experiences.
• Professional and well organized with excellent communication skills, both written and verbal.
• Excellent problem-solving abilities and the ability to think on your feet.
• Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment.
• Must have the ability to supervise, mentor, train and motivate the team.
• A working knowledge of hotel systems, specifically Opera, would be a substantial benefit.
• Working knowledge of basic and complex cleaning machinery and tools.
• A developing level of financial understanding and ability to interpret financial statements KJ.

Primary Responsibilities:

• Acts as the ‘Service Champion’ for the housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by:
  • Providing recommendations in the identification and creation of process efficiencies and established Guest Service Standards as they relate to guest experience in both public spaces and guest rooms.
• Ensure guest requests and issues are resolved in a timely, friendly and efficient manner, optimizing guest satisfaction.
• Assists in analyzing service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the housekeeping team.
• Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel.
• Maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
• Will be required to work various shifts, including days, evenings, weekends, and holidays.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.