Assistant Director, Food & Beverage

FAIRMONT; Municipality of Jasper; On-site; CAD 85,000 - 95,000; Full time

Job summary

A luxury hotel chain is seeking an Assistant Director of Food & Beverage to lead and innovate in guest service. The role involves training staff, managing operations, and ensuring high-quality service. Ideal candidates have strong leadership in restaurant environments, excellent wine knowledge, and the ability to create unforgettable experiences. This position is located in Jasper, Alberta, Canada and offers a competitive salary between $85,000 and $95,000.

Benefits

Subsidized staff accommodation assistance

One complimentary meal per shift

Employee travel program with discounts

Access to exclusive room rates

Wellness platform for mental health support

Discounts at resort outlets

Talent development opportunities

Qualifications

• Previous experience in restaurant and banquet operations in a senior role.
• Multi-unit experience is a plus.
• Sommelier diploma preferred.

Responsibilities

• Lead and train the Food & Beverage Operations team.
• Ensure brand standards are met.
• Create unforgettable guest experiences.
• Manage overall expenses focusing on profitability.
• Conduct annual performance reviews.

Skills

Food & Beverage experience in senior leadership

Excellent wine and beverage knowledge

Strong communication skills

Organizational skills

Problem-solving abilities

Computer literacy in Microsoft Windows

Education

University/College degree in related discipline

Job description

Overview

Our Assistant Director of Food & Beverage will have a strong entrepreneurial spirit, be innovative, creative, results driven with a desire to exceed customer expectations in this luxury environment. The successful candidate is highly energetic, strategic, and front facing. We are looking for a leader who will work alongside our Director of Food & Beverage to rally the team and create vibrancy, style and buzz with our unique product and exceptional service. This position requires consistent attention to detail and outstanding organizational skills to ensure flawless execution. The scope includes multiple outlets including outdoor venues and banquets. Previous related experience in a luxury setting is required.

Salary Range: $85,000 - $95,000 per annum based on experience

Responsibilities

• Lead, mentor and train the Food & Beverage Operations team
• Ensure Food & Beverage relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests
• Layout goals and develop strategies to accomplish them
• Forecast staffing needs and related expenditures based on departmental requirements
• Forecast workloads and review work schedules prepared by direct reports for all Heartists in the division
• Assist Department Heads in developing and reviewing job descriptions; update as required
• Oversee initial and ongoing training of all Heartists through mentorship and coaching of managers; conduct regular training for management and hourly staff
• Maintain standards, performance, conduct, dress code, appearance, sanitation, etc., according to established policies
• Conduct annual performance reviews for the leadership team and assist direct reports with their reviews
• Communicate hotel policies and changes in a timely manner
• Manage and control overall expenses of the outlets, focusing on revenue and profitability
• Ensure Department Heads and Heartists have total knowledge of menu items and wine list
• Oversee payroll accuracy and related reporting
• Collaborate with the Executive Chef and Sous-Chefs to ensure top quality and uphold standards
• Conduct quarterly menu analysis and menu engineering to maximize revenue and profitability
• Develop annual marketing and promotional plans with Sales & Marketing support
• Drive revenue-generating initiatives across Food & Beverage
• Review departmental logs and emails daily
• Maintain minimal waste and control inventories and par stocks
• Ensure equipment is well maintained and report deficiencies
• Manage wine stock, list elaboration and maintenance
• Strong financial acumen; working knowledge of Profit and Loss statements
• Prepare divisional budgets, revenues and expenses and monitor/pivot as required
• Participate in hiring, retention and disciplinary processes
• Handle guest complaints to achieve maximum results while maintaining service standards
• Develop and analyze procedures and promotions to improve guest patronage
• Maintain effective communications between operating departments
• Network with peers regionally and industry-wide; review trends for new service and product opportunities
• Promote health, safety and wellbeing; understand crisis management procedures and serve on the hotel crisis management team
• Adhere to ALLSAFE health and safety protocols and train colleagues accordingly
• Other duties as assigned

Qualifications

• Previous Food & Beverage experience in a senior leadership role in restaurant operations and banquet operations
• Multi-unit experience is an asset
• Excellent wine and beverage knowledge; sommelier diploma preferred
• Computer literacy in Microsoft Windows applications
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities

Additional Information

• Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist candidates in obtaining Canadian work authorization.
• Job Perks & Benefits:
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in the staff cafeteria
• Employee travel program with discounts on room rates and F&B at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program with exclusive room rates and discounts
• Wellness platform for employee mental health and wellbeing support
• Discounts at resort F&B outlets, Fitness Centre, and golf course
• Colleague Lifestyle Program with access to staff activities and events
• Talent development and growth opportunities within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process. Persons who anticipate needing accommodations may contact in confidence: [e-mail]