Application Support Associate

Insight Global; Vancouver; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading wealth management firm is seeking an Application Support Associate to provide advanced application support. The role involves resolving inquiries, managing support tickets, and working with vendors on process improvements. Successful candidates will have 3 years of experience in financial services, strong analytical skills, and familiarity with tools like Jira and ServiceNow. This position offers significant growth opportunities in a diverse and inclusive environment.

Benefits

Diverse and inclusive work environment

Qualifications

• 3 years of related financial services or wealth management experience.
• Ability to work within deadlines while maintaining a high level of service.
• Experience in system functional testing and defect management.

Responsibilities

• Provide advanced application support by resolving complex issues.
• Document processes and procedures in collaboration with vendors.
• Track and report issues, recommend process improvements.

Skills

Related financial services or wealth management experience

Analytical background

System functional testing experience

Defect management and resolution

Business application tools (Jira, ServiceNow, Confluence)

Telephone etiquette and relationship management

L3 support for third-party applications

Dataphile

Equisoft experience

Job description

Job Description

Day to day:

Insight Global is looking for an Application Support Associate for a leading wealth management firm. In this role, you will provide advanced application support by responding to inquiries and resolving complex issues escalated from IT support or business units. You’ll diagnose root causes, implement fixes, and ensure all support tickets are resolved within established SLAs. Responsibilities include researching application functionality, integration points, and connectivity failures, as well as documenting processes and operational procedures in collaboration with vendors. You will assist with user acceptance testing, manage change deployments, and participate in vendor meetings. Additionally, you’ll track and report issues, recommend process improvements, and maintain strong communication to ensure technology enables business operations. This position offers growth opportunities for individuals who are curious, proactive, and detail-oriented.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3 years of related financial services or wealth management experience with a strong analytical background
• Experience in system functional testing, defect management and resolution, and using testing tools is an asset.
• Ability to work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail
• Experience using business application tools (Jira, ServiceNow, Confluence) and portfolio management
• Demonstrate advanced face‑to‑face, email, videoconferencing, and telephone etiquette and relationship management skills
• L3 support of third‑party business applications for up to 500 users (Advisors, back office teams etc.)
• Dataphile
• Equisoft (If someone has would be a "unicorn")