Application Specialist, Retail

J.D. Irving, Limited; Saint John; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in home improvement is seeking an Application Support Specialist to help transform digital processes. This role supports various enterprise applications and requires 0-2 years of experience in related fields. Strong problem-solving and communication skills are essential. Join a team committed to innovation and excellence with opportunities for growth. On-site presence is required.

Qualifications

• 0-2 years’ work experience in a related field.
• Experience with document & content management, CRM, or digital signage solutions.
• Understanding of REST calls, writing SQL queries, and stored procedures.

Responsibilities

• Assess opportunities to use Artificial Intelligence for improving processes.
• Assist with configuration and testing of the applications.
• Provide 'go live' and post 'go live' support for projects and solutions.

Skills

Problem solving

Communication skills

Team collaboration

Curiosity

Tools

D365 Finance and Operations

Microsoft SQL Server

Windows Server

Job description

Are you passionate about using technology to solve challenging problems? Join us as an Application Specialist to help revolutionize the home improvement retail industry with cutting-edge technology to elevate human experience and enhance business operations!

JDI IT is seeking a dynamic and ambitious Application Support Specialist to help digitally transform J.D. Irving’s Retail division. This is your chance to work with Atlantic Canada’s leader in Home Improvement – Kent Building Supplies, business-to-business supplier – Chandler Sales, award-winning pre-engineered structural systems manufacturer – Atlas Structural Systems, and Plasticraft Digital & Specialty Printing.

The Application Support Specialist supports and maintains a variety of enterprise applications and platforms. They are the main point of contact for technical expertise and the support of large-scale solutions. They are also responsible for triaging issues to internal support, vendors, or partners to ensure solutions operate effectively.

Deadline to Apply: September 15

If you're self-driven, a go-getter, and thrive in a fast-paced environment, this is the perfect opportunity for you to shine. The company is committed to investing in coaching and development, and this team will be set up for success from day one. If you're passionate about growth and thrive in a collaborative environment, we encourage you to apply and be part of a team that’s shaping the future through innovation and excellence.

This role requires on-site presence.

Qualifications:

• 0-2 years’ work experience in a related field
• Experience with document & content management, CRM, and/or digital signage solutions
• An understanding of REST calls, writing SQL queries, stored procedures
• Technical knowledge in the configuration and troubleshooting of D365 Finance and Operations, Warehouse Management System, Planning and Optimization software, Supply Chain Management software, Windows Server, Microsoft SQL Server, etc.
• Demonstrated a high level of curiosity
• A drive to learn and master new technologies and techniques
• Strong organization and planning skills

You Are:

• A resourceful problem solver
• An exceptional communicator, written and verbal
• A collaborative team player

Responsibilities:

• Assessing opportunities to use Artificial Intelligence for improving personal and business processes
• Assist with configuration and testing of the applications
• Provide 'go live' and post 'go live' support for projects and solutions in general
• Assist in creating business requirements for future product enhancements
• Create documentation related to the support and management of solutions
• Triage errors if any and assist internal/external resources to correct the software
• Upgrade software or interfaces for better performance of the solutions
• Continuously review the solutions and make recommendations to improve/maintain them
• Installation of various software
• Provide coaching and training to the solutions' users
• Support the Delivery/Project Managers with solutions
• Deliver solutions with a focus on quality and an exceptional experience for customers/end users