Application Engineer

Alexander Daniels Global; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leader in the additive manufacturing space is seeking an Applications Engineer based in Montreal, Canada. This full-time role involves providing technical support and training on 3D printers, requiring expertise in additive manufacturing and CAD software. The ideal candidate will have customer-facing experience and will travel approximately 50% of the time to support clients and deliver on-site training. Join a dynamic team and contribute to innovative 3D printing solutions.

Qualifications

• Experience in a technical service or applications engineering role within the 3D printing industry.
• Direct customer-facing experience with strong interpersonal skills.
• Proficiency with CAD software and solid understanding of DfAM principles.

Responsibilities

• Provide hands-on troubleshooting and technical support.
• Travel to customer sites for training.
• Collaborate with Sales and Marketing for onboarding processes.
• Optimize slicing strategies for customer outcomes.
• Innovate slicing solutions for complex geometries.

Skills

Technical service experience in 3D printing

Interpersonal skills

Proficiency with CAD software

Tools

CAD software

Slicing software (e.g., PrusaSlicer, Cura)

Job description

Overview

Our client, a leader in the additive manufacturing space, is seeking two highly skilled and customer-focused Applications Engineers to join their growing team. This role offers hands-on work with cutting-edge hardware and software to support how businesses integrate and leverage 3D printing for real-world applications. Note : This is not a software / IT support position, and candidates must have experience with Additive Manufacturing (FFF / FDM). Location : Montreal, Quebec, Canada. Travel : approximately 50% (2 weeks per month).

Responsibilities

• Solving Complex Challenges : Provide hands-on troubleshooting and technical support to address intricate customer issues, while providing valuable feedback to the product and engineering teams.
• On-Site Training & Support : Travel across the USA and Canada to customer sites, where you\'ll train users to operate and maintain their 3D printers.
• Customer Onboarding & Knowledge Transfer : Collaborate with Sales and Marketing to refine the customer onboarding process and identify areas for improved knowledge transfer.
• Slicing Optimization : Work within the applications engineering team to optimize slicing strategies and print processes for optimal customer outcomes.
• Innovate Slicing Solutions : Apply Design for Additive Manufacturing (DfAM) principles to innovate slicing solutions for complex geometries, improving printability and efficiency.

Qualifications

• Experience in a technical service or applications engineering role within the 3D printing industry with FFF / FDM applications and / or processing high-performance materials (PEEK, PEKK, PEI, PI is a plus). Mandatory
• Direct customer-facing experience with strong interpersonal skills.
• Proficiency with CAD software and a solid understanding of DfAM principles.

Nice-to-Haves

• Experience using an open slicer professionally or personally (e.g., PrusaSlicer, Cura, Bambu Slicer, OrcaSlicer, Simplify3D).
• Knowledge of thermoplastic material science and its industrial applications.

Travel & Location

Location : Montreal, Quebec, Canada

Travel required : 50% (approximately 2 weeks per month).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Industrial Machinery Manufacturing