AI-First Customer Support Analyst: Train & Tune AI Agents

Klue; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading tech company in Ontario is looking for a Customer Support Analyst to manage and optimize an AI support agent. You'll train and improve agent performance, ensuring high-quality responses. This role requires strong communication skills and experience with AI-powered agents. If you're interested in working within a collaborative, AI-first culture, this might be the perfect opportunity for you. The position offers a hybrid work model and clear pathways for career growth.

Benefits

Extended health and dental coverage

Employee Stock Option Plan

Flexible vacation policy

Top-tier tools provided

Dog-friendly office

Regular social events

Qualifications

• Experience working with Intercom Fin AI or another AI-powered support agent.
• Familiarity with training LLM-based agents.
• Clear, precise written and verbal communication skills.

Responsibilities

• Own the quality and accuracy of Klue’s Intercom Fin AI agent.
• Review conversations and improve agent performance.
• Maintain and evolve the knowledge layer for the AI agent.

Skills

Experience with Intercom Fin AI or similar support agent

Training LLM-based agents

Clear verbal and written communication

Problem-solving in high-pressure situations

Troubleshooting SSO and common integrations

Comfort working in AI-first environments

Tools

HelpDocs or similar knowledge base platforms

Analytics tools (Pendo, GA, Excel)

CRM integrations (Salesforce, HubSpot)

Job description

A leading tech company in Ontario is looking for a Customer Support Analyst to manage and optimize an AI support agent. You'll train and improve agent performance, ensuring high-quality responses. This role requires strong communication skills and experience with AI-powered agents. If you're interested in working within a collaborative, AI-first culture, this might be the perfect opportunity for you. The position offers a hybrid work model and clear pathways for career growth.