Aftermarket Director

ProMach; Vancouver; Hybrid; CAD 140,000 - 170,000; Full time

Job summary

A leading packaging solutions provider seeks an Aftermarket Director to provide strategic leadership in customer service and process improvement. Responsibilities include driving aftermarket revenue growth, overseeing customer experience, and leading a high-performing team. Candidates should have over 8 years of experience in aftermarket or service roles and 3+ years in leadership. Competitive compensation offered including benefits and retirement plans.

Benefits

Comprehensive medical/dental programs

Generous paid time off

Retirement savings plan with company match

Qualifications

• 8+ years of experience in Aftermarket or Service roles.
• 3+ years in a leadership role.
• Strong understanding of mechanical/electrical equipment.
• Proven success in driving revenue growth.

Responsibilities

• Develop and execute a growth strategy for aftermarket services.
• Own Aftermarket P&L and annual budget.
• Drive customer retention through service programs.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer focus

Leadership skills

Customer retention

Market analysis

ERP and CRM proficiency

Lean Six Sigma methodologies

Team development

Tools

Syteline

Salesforce

Microsoft Office

Job description

Do you thrive on working closely with customers? Accelerating team performance? Continuously identifying opportunities for improvement? Our Aftermarket leaders are self‑motivated, savvy strategists who strive to understand their customers’ business needs and then determine the best path forward. Our Aftermarket teams work closely with our sales, engineers, and field service groups to ensure our customers reach their packaging performance goals today – and tomorrow.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you’re an ambitious Aftermarket leader who’s energized by partnering with their customers to realize their future, we want to talk to you.

Do we have your attention? Keep reading.

Wexxar is seeking an Aftermarket Director passionate about customer service, driven by process improvement, and energized by interacting with people. In this role, you will provide strategic leadership with accountability for aftermarket parts and services. You will lead a team of parts specialists, service technicians, and customer service representatives to deliver exceptional responsiveness, reliability, and value to our customers. In addition, you will create and operationalize the overall aftermarket strategy. Your strategy will bring best practices to life, ultimately growing aftermarket revenue and margin, but also delivering a best‑in‑class customer experience.

Does this work motivate you?

• Develop and execute a comprehensive aftermarket growth strategy across parts, service, and technical support aligned with company objectives.
• Own the full Aftermarket P&L, including annual budget, staffing plan, and pricing strategies to achieve revenue and margin targets.
• Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs.
• Conduct market and competitive analysis to identify new opportunities for growth.

Operations & Customer Experience

• Oversee quotation and order management, and RMA for accuracy and timeliness.
• Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment to deliver a consistent, world‑class experience.
• Collaborate cross‑functionally with Production, Supply Chain, Engineering, and Marketing to resolve recurring issues, address obsolescence, and drive design improvements.
• Champion Lean practices and continuous improvement to enhance productivity, responsiveness, and cost performance.
• Drive ERP and CRM integration to streamline processes, enable visibility, and support data‑driven decision‑making.
• Support Field Acceptance Test (FAT) in collaboration with Engineering and Production.

Leadership & Team Development

• Build, mentor, and empower a high‑performing team that exemplifies safety, professionalism, accountability, and customer focus.
• Foster a proactive service‑oriented culture
• Establish clear goals, KPIs, and performance metrics for the Aftermarket segments.

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a Wexxar employee, you receive more than just a paycheque. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

If this sounds like you, we want to connect!

• 8+ years of progressive experience in Aftermarket, Service, or Commercial roles.
• 3+ years in a leadership role.
• Strong understanding of mechanical/electrical equipment, parts manufacturing, and service delivery models.
• Excellent leadership, communication, and influence skills across functions with strong customer presence and poise.
• Proven success in driving revenue growth and improving margins in a service business.
• Demonstrated ability to lead teams through change, build customer trust, and implement process improvements.
• Proficiency with ERP and CRM systems (e.g., Syteline, Salesforce) and Microsoft Office.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
• Willingness to travel as needed, up to 10%.
• Experience in automated industrial equipment or packaging machinery strongly preferred.
• Strategic thinker with strong execution discipline.
• Commercial mindset with solid pricing and financial acumen.
• Collaborative leader who develops talent and drives accountability.
• Customer‑focused with a bias for results and operational excellence.

As part of the Wexxar Packaging team and the broader ProMach family, you’ll enjoy competitive compensation, extended health and dental benefits, life insurance, paid time off, and a supportive culture that values innovation, collaboration, and continuous improvement.

Located in Richmond, BC, Wexxar Packaging Inc. is a leader in case erecting, sealing, and tray forming machinery. We take pride in delivering innovative, reliable solutions to customers worldwide.

Wexxar Packaging adheres to the principle of employment equity.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Base Salary Range: CAD $140,000 – CAD $170,000