Administrator, Program Delivery, Continuing Professional Development

Law Society of Ontario; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A legal governing body in Toronto seeks an Administrative Support professional to aid the Program Delivery team in developing Continuing Professional Development (CPD) programs. This role requires a college diploma in Administration and at least 3 years of experience in a similar setting. Key tasks include managing communications, coordinating events, and processing evaluations. A hybrid work arrangement is offered, promoting work-life balance. Candidates with excellent organizational and customer service skills are encouraged to apply.

Benefits

Defined contribution pension plan

Health and dental benefits

Employee and Family Assistance Plan

Investment in professional development

Qualifications

• Completion of a 3‑year college program in Administration, Business, or a related discipline.
• Minimum of 3 years’ experience in general administration in the legal profession.
• Knowledge of Law Society practices and procedures.

Responsibilities

• Provides administrative support to the Program Delivery team and planning Counsel.
• Coordinates operation of the Registration Desk for in-person programs.
• Processes program evaluations and tracks attendance statistics.
• Prepares program materials and manages presenter communications.
• Assists with program-related financial processes.

Skills

Customer service skills

Negotiation skills

Analytical skills

Project coordination

Business acumen

Communication skills

Organizational skills

Relationship management

Education

3-year college program in Administration or Business

Tools

Microsoft Office Suite / 365

Job description

OVERVIEW

At Law Society of Ontario we believe in the importance of a collaborative and supportive work environment that provides high quality and professional service to the public, lawyers and paralegals, and other stakeholders.

We are always on the lookout for exceptional individuals who are ready to make a meaningful impact, innovate and grow with us. Our offering:

• We value each member of our team and invest in your professional learning and development.
• We provide access to the resources needed to support professional growth, mental health and well-being is a priority.
• Our competitive compensation package includes a defined contribution pension plan, health and dental benefits plan and a robust Employee and Family Assistance Plan (EFAP).
• Our progressive employment policies, high levels of employee engagement and the impressive architecture and beautiful grounds of the historic Osgoode Hall provide many reasons to work at the Law Society.

We hope you will consider joining the Law Society!

JOB PURPOSE:

Provides administrative support to internal and external planning Counsel and the Program Delivery team and ensures that they have accurate information during all phases of the Continuing Professional Development (CPD) program development and delivery process. Supports special projects that relate to on‑demand and/or digital learning programs.

QUALIFICATIONS REQUIRED:

• Requires completion of a 3‑year college program in Administration, Business, or a related discipline.
• Requires a minimum of 3 years’ experience in general administration in the legal profession or a related environment.

• Professional knowledge:

  • Professional office practices to support executive positions.
  • Knowledge of Law Society practices, procedures and protocols.
• Technical skills:
  • Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.).
• Competencies:
  • Customer service skills.
  • Negotiation skills with tact and diplomacy.
  • Analytical and problem‑solving skills.
  • Project coordination, prioritization, and time management skills.
  • Business acumen and data‑driven decision‑making.
  • Interpersonal, oral, and written communication, and presentation skills.
  • Organizational and multitasking skills with attention to detail.
  • Relationship Management.
  • Ability to work independently and as a member of a dynamic and integrated services team.

KEY ACCOUNTABILITIES

Client/Customer Service Delivery

• Provides a full range of administrative support to the Program Delivery Team, chairs and presenters, licensees and others, contributing to the CPD program development and delivery process.
• Coordinates the operation of the Registration Desk for in‑person programs, including confirmation of attendance and speaker arrival in conjunction with a third‑party vendor representative(s).
• Supports program operations through the Learning Management System (LMS), including attendee lists, technical troubleshooting, issue resolution, and tracking of evaluation data.
• Coordinates travel arrangements for out‑of‑town presenters with the LSO's travel agent and hotel partners, securing the most economical options across various transportation modes. Additionally, schedules faculty confirmation calls and manages presenter availability.
• Coordinates communications and support for licensees, speakers, and presenters, including setting up email templates, disseminating key program updates, and responding to inquiries in a timely manner.
• Processes program evaluations and tracks attendance statistics, entering data into databases and producing reports on participation and response rates.
• Prepares program materials, notices, lists, and correspondence in a timely and efficient manner, and distributes incoming mail and receipts.
• Prepares, sends and tracks the online speaker grant of permission form.
• Assists with the maintenance and sustainment of our CPD Presenter Resource Centre to ensure that the information is correct; recommends updates to the Manager, Program Delivery.

Financial Responsibility

• Processes presenter expense reports, and/or invoices for payment, to ensure that all invoices and other documents have been delivered on time and are accurate.
• Relays the CPD expense policy to presenters.

Team Membership

• Contributes to the continuous improvement of CPD work processes and supports the CPD team's success by upholding the highest standards of customer service.
• Provides backup and assistance to other team members.
• Keeps informed of upcoming / ongoing changes at LSO and spotting potential impact to CPD business processes.

WORKING ARRANGEMENT

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.

OUR COMMITMENT

The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible, barrier‑free and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.

If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at [e-mail] or call 416‑947‑3475. We appreciate all interest and will directly contact candidates under consideration.

The Law Society of Ontario does not use Artificial Intelligence (AI) tools to screen, assess, or select applicants during the hiring process at present.