Administrative Supervisor/Lead

Ajax Fertility Centre; Ajax; On-site; CAD 80,000 - 100,000; Full time

Job summary

A fertility healthcare clinic in Ajax is seeking an energetic Administrative Supervisor to oversee day-to-day operations and quality of service. The ideal candidate will manage administrative staff, ensure timely patient service, and advocate for patients in a collaborative environment. Strong communication and organization skills are essential for this full-time position, offering a pay range of $22.00-$28.00 per hour.

Qualifications

• 1-2 years of proven experience in an administrative role with supervisory responsibilities.
• Healthcare experience preferred; familiarity with medical office environments is a plus.
• Strong typing skills with attention to detail for accurate documentation.

Responsibilities

• Supervise and coordinate administrative staff to ensure quality service.
• Advocate for patients, addressing inquiries and resolving issues.
• Implement organizational strategies to improve clinic efficiency.

Skills

Strong communication skills

Excellent phone etiquette

Customer service skills

Attention to detail

Proficiency in Microsoft Office Suite

Tools

Microsoft Office Suite

Electronic Medical Records (EMRs)

Job description

Job Summary
We are seeking an energetic and proactive Administrative Supervisor to oversee the daily operations and quality of service at our clinic. The ideal candidate will possess strong communication skills, and will be comfortable being the first point of contact for day-to-day clinic operations.

We believe in collaboration, humility, and empathy-centered service. If you're excited by growth, ready to contribute to a challenging yet rewarding environment in fertility healthcare, we'd love to hear from you!

Duties

• Supervise and coordinate administrative staff to ensure quality service to patients virtually (via phone/email) and in-person.
• Supervise front desk activities and waiting area etiquette, ensuring timely service for patients and proper daily flow.
• Perform essential daily responsibilities and duties as an MOA for the clinic.
• Advocate for patients, addressing inquiries and resolving issues promptly, escalating concerns to management when needed.
• Oversee clinic schedules and appointments booking.
• Manage IT/Computer requests and issues of the clinic.
• Assist Management with office supplies ordering, bookkeeping tasks and maintaining records as needed.
• Train new administrative staff on office procedures and software applications.
• Implement organizational strategies to improve clinic efficiency.
• Collaborate with staff from all departments to ensure delivering quality patient care.

Experience

• 1-2 years of proven experience in an administrative role, preferably with supervisory responsibilities.
• Healthcare experience is preferred, familiarity with medical office environments is a plus.
• Proficiency in Microsoft Office Suite (Outlook,Word, Excel, PowerPoint)
• Experience with EMRs is desirable.
• Excellent phone etiquette and customer service skills are essential.
• Strong typing skills with attention to detail for accurate documentation.

Job Type: Full-time

Pay: $22.00-$28.00 per hour

Ability to commute/relocate:

• Ajax, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Administrative: 1 year (preferred)

Work Location: In person