Administrative Assistant / Dispatcher

Pacific Western Transportation Ltd; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A transport service provider is seeking a dynamic Administrative Assistant/Dispatcher in Saskatoon. This full-time role involves ensuring fair treatment of drivers, scheduling charters, and assisting with public inquiries. Candidates must possess strong customer service skills, organizational abilities, and previous administrative experience. Proficiency in Microsoft Office is highly desirable. Join a fast-paced environment that values problem-solving and effective communication.

Qualifications

• Excellent customer service skills with a proven ability to serve the public.
• Previous administrative experience is essential.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure drivers and staff are treated fairly.
• Schedule and assign charters as required.
• Assist in answering public and driver inquiries.

Skills

Customer service

Problem-solving

Organizational skills

Communication skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details

Description

Administrative Assistant / Dispatcher

Do you have an administrative background with a passion for people? Do you enjoy using your superior customer service, problem-solving, planning, organizational and communication skills to ensure your success and the success of those around you? Are you excited by the opportunity to work in a fast-paced environment? If so, SOUTHLAND may have the perfect opportunity for you.

SOUTHLAND, a school/charter bus service provider, is seeking a dynamic, knowledgeable, professional Administrative Assistant / Dispatcher to join our team in Saskatoon. Reporting to the Operations Manager, this role will serve an administrative function across various departments.

This is a full-time position, working forty hours per week.

Qualifications

• High school diploma or equivalent
• Excellent customer service skills with a proven ability to serve the public and relate to coworkers in a courteous, helpful manner
• Previous administrative experience
• Previous experience in a customer-facing role, including handling customer concerns and complaints
• Excellent verbal and written communication skills, intuitive and empathetic listening skills
• Professional telephone etiquette
• Organizational and problem-solving skills
• Computer proficiency in Microsoft Word, Excel, and Outlook
• Ability to multi-task, work effectively under pressure, and as part of a team
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
• Ability to handle stressful situations in a composed manner
• Self-starter who can work on tight timelines

Principal Duties And Responsibilities

• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set out in the Driver’s Handbook and Policy and Procedures manual
• Schedule and assign charters as required
• Assist in answering public and driver inquiries and finding solutions to concerns
• Ensure all required paperwork/requests are completed in an accurate and timely manner
• Create/improve existing Operations systems
• Keep appropriate staff informed of any major issues, changes, or concerns in an expedient fashion
• Fuel reconciliation
• Receive and respond to requests for emergency assistance or service from dispatched resources
• Data entry in various formats
• Enter daily payroll, respond to payroll and benefits inquiries from employees, and act as a liaison between payroll department and employees
• General office duties as required