Admin II – Medical Office Assistant

Northwest Employment Works; Sioux Lookout; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in Northern Ontario seeks an Admin II – Medical Office Assistant to support Physicians and clinical staff in administrative tasks. The successful candidate will have experience in a medical office, strong interpersonal and communication skills, and a preference for candidates of First Nations ancestry. This role requires a willingness to live in Sioux Lookout and involves managing electronic medical records and patient interactions.

Benefits

Pension plan

Fitness reimbursement program

Comprehensive insurance coverage

Professional development opportunities

Relocation assistance

Qualifications

• Minimum one year experience in a Medical Office setting.
• Experience and understanding of Native culture and remote First Nation communities.

Responsibilities

• Provide administrative support to Physicians and health professionals.
• Answer phone calls from Nursing Stations and manage inquiries.
• Maintain current health records within the Electronic Medical Record (EMR).
• Contribute to the creation and maintenance of office policies.
• Navigate complex health service delivery issues in Northern Ontario.

Skills

Medical terminology

Keyboarding skills

Computer skills; Microsoft Office

Interpersonal skills

Communication skills (verbal and written)

Time management skills

Organizational skills

Education

Diploma or certificate in Medical Office Administration

Job description

Job Summary

The Admin II – Medical Office Assistant is responsible for performing a variety of administrative duties to Physicians and Northern Clinic services. The Admin II – Medical Office Assistant is directly accountable to the Medical Office Manager.

Qualifications

• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
• Diploma or certificate in Medical Office Administration or equivalent and/or an equivalent combination of education and experience as deemed acceptable by SLFNHA.
• Minimum one (1) year experience in a Medical Office setting
• Proficient with medical terminology
• Proficient keyboarding skills
• Proficient computer skills; Microsoft Office
• Possess excellent interpersonal and communication skills (both verbal and written)
• Previous experience working within an Electronic Medical Record and other medical software is considered an asset
• Strong knowledge of medical office practices and procedures
• Ability to maintain effective working relationships with patients, medical and clinic staff and the general public
• Ability to work independently in a fast-paced work environment
• Ability to work in an office environment where work tasks for the day are multiple, interruptive, and priority changing
• Superior time management and organizational skills; very detail orientated
• Must have experience and understanding of Native culture, and the geographic realities and social conditions within remote First Nation communities
• Must be willing to relocate and/or live in Sioux Lookout
• The ability to perform the duties of this job on a regular basis

Roles and Responsibilities

• Provide day-to-day medical office administrative support to Physicians, other health professionals, residents/learners and administrative staff
• Provide Orientation for new locum physicians and learners
• Answer and efficiently/effectively administer all phone calls from Nursing Stations, Specialty Clinics, Patients and any other Health Care Services/Agencies
• Make all appropriate outgoing calls to nursing stations, Physicians, specialty clinics, patients, pharmacies, outside services and data enter and maintain current health records within the Electronic Medical Record (EMR)
• Assist/Complete any inquiry from within the circle of care
• Processing referral letters through EMR, sending to and following up with specialists
• Referral tracking
• Reschedule patient’s specialist appointments as requested by Physicians
• Electronic filing and management of patient charts
• Contribute to the creation and maintenance of office policies and ongoing office duties i.e. Faxing, shredding, filing, mail, office supplies
• Maintaining strict patient confidentiality and adhere to policies and procedures in regard to the Privacy Act
• Assist to navigate the complex health service delivery in Northern Ontario and the issues as they relate to First Nations health
• Any other duties assigned

Benefits

• Pension plan
• Fitness reimbursement program
• Comprehensive insurance coverage
• Professional development opportunities
• Relocation assistance

Sioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible.

Candidates are encouraged to self-identify on their application. Self-identification is voluntary and the information is used to assist SLFNHA in hiring Indigenous people from the region whenever possible and to support candidates in their application.

Human Resources Department, Sioux Lookout First Nations Health Authority, P.O. Box 1300, 61 Queen Street, Sioux Lookout, ON P8T 1B8, Phone: [phone], Fax: [phone], Email: [e-mail] or apply online at http://www.slfnha.com/careers

SLFNHA currently “Strongly Recommends” COVID-19 immunizations and requests your immunization status to be sent to our staff health department if successful in the recruitment process.

Closing Date: December 9, 2025 @ 4:30p.m. CST. No resumes received after this time will be accepted.

The Health Authority wishes to thank all applicants in advance. However, only those granted an interview will be contacted.

For additional information regarding the Health Authority, please visit our website at www.slfnha.com.