Account Manager - Gallagher Benefit Services

Gallagher; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Canada is seeking an Account Manager to enhance client relationships and manage account services. The role involves collaborating with internal teams, preparing benefits renewals, and providing client support. Candidates should have 5 years of experience in the Benefits Consulting or Insurance sector, along with strong analytical and communication skills. A competitive salary and comprehensive benefits package are offered.

Benefits

Flexible medical & dental coverage

Employee Stock Purchase Plan

Discounted gym membership

Paid sick days & personal days

Qualifications

• 5 years' related industry experience in Benefits Consulting or Insurance.
• Proven track record of solving complex client challenges.
• Comfort managing client groups of varying sizes.

Responsibilities

• Develop working relationships with internal partners.
• Prepare and present renewals and analyze trends.
• Assist with claims and answer questions about benefits.

Skills

Customer service

Analytical problem-solving

Communication

Relationship building

Education

CEBS, GBA, Life License or similar designations

Tools

Microsoft Office Apps

Dynamics365

Job description

Overview

You’ll help our clients - employers of all sizes, across all industries - to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. We are looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals. Our Account Managers are responsible for servicing and retaining clients by building and maintaining valuable relationships. As the Account Manager, you will be responsible for daily account management with our large group, strategic clients. Our approach is warm and our relationships are everything with our client.

What you’ll do / Responsibilities

• Develop working relationships with all internal partners and be an active participant in building a strong office culture.
• Contribute across administrative to strategic activities; impact will be valued by the team and clients.
• Apply benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends.
• Build, expand and cultivate relationships with existing clients.
• Facilitate consultative conversations with team members to ensure client strategy is aligned and well executed.
• Develop basic communications strategy and materials to advise employees of changes in plan design and/or associated costs.
• Answer questions about benefits coverages and provide assistance with claims and vendor issues, plan design & funding arrangements, project management of carrier implementations, and creation and delivery of employee benefits presentations.
• Review & file contracts/booklets, track plan details and diarize past and future meetings and topics.

What you need to be Successful / Qualifications

• Experience in the Benefits Consulting or Insurance industry, or Benefits Administration.
• Critical thinkers who can diagnose issues quickly and problem-solve new or unique situations.
• Thrive on serving customers and take pride in effective responses in highly sensitive situations.
• Understand the importance of professional business correspondence and effective phone communication.
• 5 years' related industry experience, including but not limited to similar client service and business development exposure.
• CEBS, GBA, Life License or similar designations preferred.
• Consistent track record of solving complex client challenges through analytical and creative problem solving.
• Ability to uncover additional opportunities to cross-sell and drive the sale of additional services and coverage levels.
• Comfort managing client groups of varying sizes and levels of complexity.
• Hands-on renewal experience.
• Proficiency with Microsoft Office Apps, including Dynamics365.

About you

• High level of comfort managing client groups of a wide variety of sizes and complexities.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD&D Insurance options
• Retirement savings including RRSP with company match, TFSA, pension and more
• Employee Stock Purchase Plan
• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program