Account Manager - Cannabis Team

Dynamic Connections; Burlington; On-site; CAD 61,000 - 69,000; Full time

Job summary

A North American logistics company in Burlington seeks a Junior Account Manager to enhance customer service and manage operational logistics. The ideal candidate will maintain communication with partners in the cannabis industry, ensuring smooth shipment processes. Responsibilities include monitoring shipments, providing accurate quotes, and managing customer accounts with a proactive approach. The role offers a full-time position with a competitive salary and benefits, alongside opportunities for professional growth.

Benefits

Competitive benefits package

Company paid laptop

Latest iPhone

Regular team building events

Qualifications

• Driving force in managing customer accounts with effective communication.
• Ability to connect with multiple stakeholders and maintain relationships.
• Experience in a fast-paced logistics setting is appreciated.

Responsibilities

• Monitor shipments and proactively communicate status updates.
• Connect with carriers and customers before pickup.
• Provide accurate and competitive pricing quotes.
• Assign shipments to carriers efficiently.
• Manage time-sensitive freight situations effectively.
• Update data and information in Salesforce and Revenova.
• Ensure customer satisfaction through consistent communication.
• Learn about industries to better serve accounts.
• Complete documentation and tasks accurately and timely.

Skills

Strong communication and relationship-building skills

High attention to detail and accuracy under pressure

Effective time management and prioritization

Proficiency in Microsoft Office (Excel, Outlook, Word)

Positive, collaborative, and proactive attitude

Tools

Salesforce

Revenova

Job description

Who are we?

Dynamic Connections is a leading North American third-party logistics company that provides integrated solutions for our customers. Dynamic Connection creates, sells and executes intelligent logistics solutions that provide peace of mind and seamless movement of our customer’s products. Our consistent service and communication make us an extension of our customers, and provides them with a seamless, stress-free transportation experience.

At Dynamic Connections, we treat our employees like we treat our customers – with honesty, integrity, and respect. We enjoy working together and making sure every day counts. We love doing team building activities like, paint nights, axe throwing, intramural sports, potlucks and more. We have a positive, transparent, and entrepreneurial culture. Your success is our success.

About the Role

As a Junior Account Manager on our Boomer Logistics Team, you’ll play a key role in delivering our signature “team service” model. You’ll work collaboratively with other Account Managers to ensure every customer receives the highest level of service, accuracy, and communication. In this role, you’ll work directly with our partners in the cannabis industry, helping drive their success through smart, reliable logistics solutions.

This role is ideal for someone who is driven, organized, and eager to grow within the fast-paced world of logistics. You’ll be the go‑to for your accounts — managing day‑to‑day operations, building relationships, and ensuring shipments move smoothly from start to finish.

What to expect day to day:

• Tracing: Monitor shipments and proactively communicate status updates.
• Pre-Calls: Connect with carriers and customers before pickup to confirm all details.
• Quoting: Provide accurate, competitive pricing based on customer needs and market conditions.
• Tendering: Assign shipments to carriers efficiently and accurately.
• Hot Load Tracing: React quickly and effectively to time‑sensitive freight situations.
• CRM Management: Navigate Salesforce and Revenova with speed and accuracy to update data, quotes, and load information.
• Customer Ownership: Take primary ownership of assigned accounts and ensure satisfaction through consistent service and communication.
• Growth Mindset: Proactively learn about your customers’ industries to deliver best‑in‑class service and grow your active accounts year over year.
• Administrative Accuracy: Complete documentation and tasks on time and with precision.

Who You Are:

• Work Ethic & Self‑Motivation: You take ownership of your growth and always see the job through completion.
• Accountability: You own challenges, learn from them, and deliver solutions.
• Desire to Win: You bring tenacity and creativity to every quote, every call, every customer.
• Firm Impact: You’re a proud ambassador of Dynamic Connections, contributing to our culture, growth, and success.

What you bring to the role:

• Strong communication and relationship‑building skills
• High attention to detail and accuracy under pressure
• Effective time management and prioritization in a high-volume environment
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• A positive, collaborative, and proactive attitude

Bonus Points:

• Experience with Salesforce or Revenova is a strong asset
• Previous exposure to logistics, transportation, or supply chain (preferred, not required)

Our pledge to you and what we offer:

• This is a full‑time permanent position working with our Dynamic ‘Green Team’ in our vibrant, and bright Burlington office.
• We offer a competitive benefits package; you will receive a company paid laptop computer and the latest iPhone along with a company paid phone plan.
• We believe deeply in your success. We offer professional development courses and the opportunity to develop your career with Dynamic Connections. We are committed to your professional growth and strive to promote from within.
• We are backed by a private equity firm, Shore Capital; this offers deep stability and support. We regularly access training, knowledge sharing and resources to ensure you are operating at the peak of your game. Shore provides training and development as well as regular events.

$45,000 - $50,000 a year

We also offer a two‑part commission structure for this role.

Our culture is a vibrant one; we host regular team building events, have monthly team lunches and believe in rewarding and incentivizing our team fully for their ongoing commitment. We honor our team through prizes, perks and regular raffles and events. You can check out our blog for our latest team events and to learn more about our team here: http://www.dynamicconnections.com/blog/

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.