Account Manager

Mohawk Medbuy Corporation; Southwestern Ontario; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A national shared services organization is seeking a full-time Member Relations Specialist. The role involves enhancing member satisfaction and loyalty through effective communication and support. Candidates should have a post-secondary degree and experience in supply chain management and customer relations. The position requires strong organizational and analytical skills. This role supports a team in the Western Region, working in either Chatham or London, Ontario, with a remote work option. Competitive salary and benefits offered.

Benefits

Competitive salary

Comprehensive benefits package

Flexible remote work policy

Qualifications

• Minimum 4 years of experience in a supply chain environment.
• 2 years of experience in customer or member relations management.
• Demonstrated ability to work in a fast-paced, changing environment.

Responsibilities

• Support members in the adoption of new MMC systems and tools.
• Resolve and monitor members’ issues ensuring satisfactory resolutions.
• Gather feedback from members to identify improvements.

Skills

Customer relationship management

Analytical abilities

Communication skills

Organizational skills

Supply chain management knowledge

Presentation skills

Education

Post secondary degree in relevant field

Tools

Business Central or other ERP system

Job description

Member Relations Specialist (Internal Job Title)

Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.

With an emerging focus on sustainability and reconciliation with Indigenous Peoples, MMC is actively supporting the creation of a resilient value chain that incorporates environmental, social, and economic best practices. Based in Burlington, ON, the organization also has offices in Toronto, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville.

We are currently recruiting for a full-time Member Relations Specialists to support our Member Engagement team in our Western Region, working out of either our Chatham or London offices.

Position Overview

Reporting to the Director, Acquisitions & Customer Onboarding, the Member Relations Specialist focuses on cultivating positive interactions and lasting relationships with the MMC Specialists. They strive to enhance overall member satisfaction and loyalty. The Member Relations Specialists works with Account Directors, Director Acquisitions & Customer Onboarding, and operational directors to provide member-centric service.

Key Responsibilities

• Support members in the adoption of new MMC systems, tools, processes, and services.
• Receive, resolve, and monitor members’ issues promptly, ensuring their resolutions are satisfactory. Calls will be received and monitored using MMC Service Now, through emails, or through the MMC Portal.
• Communicate effectively with members and Account Directors to gather feedback and understand member needs.
• Use member feedback including member surveys to help identify improvements that will better suit our members’ needs.
• Maintain standard training and promotional materials and support VPs, Directors and Account Directors in preparation and delivery of promotional or training presentations to members.

Qualifications and Skills

• Post secondary degree in relevant field (business, engineering, management, systems)
• Four (4) to six (6) years’ experience in a supply chain environment
• 2 years’ experience in customer or member relations management
• Demonstrated ability to organize, control and coordinate various activities in a fast-paced, ever-changing environment.
• Knowledge/experience in supply chain management, preferably in a health care setting and understanding of business and legal issues.
• Excellent communication skills with strong analytical abilities and mathematical aptitude.
• Demonstrated experience in a customer or member relationship role
• Developing/conducting presentations and preparing marketing material – advanced knowledge.
• Experience with Business Central or other ERP system preferred

Preferred:

• Certified Supply Chain Management Professional (CSCMP) certification completed or in progress.Broader Public Sector (BPS) and Ontario Public Service Procurement Directives experience
• Hospital operational experience
• Healthcare procurement experience
• Bilingual in English and French

Travel

• Ability to travel to Member Sites within area of assignment if required (Western Ontario).
• Ability to travel to Mohawk Medbuy offices if required.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Human Resources.

Mohawk Medbuy is a HOOPP employer offering a competitive salary, comprehensive benefits package and flexible remote work policy.

Qualified candidates with a desire to join our innovative team are invited to submit their application here.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should any accommodation be required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).