IT Intermediate Customer Support Technician East Region

Near North District School Board; North Bay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A regional educational board is hiring an IT Intermediate Customer Support Technician for the East Region. The role involves deploying and maintaining software and hardware in educational environments, responding to support requests, and providing excellent customer service. Applicants should have a related diploma, relevant experience, and good technical skills. This role offers a competitive pay rate of $29.16 to $31.98 per hour in accordance with an inclusive and accessible work environment.

Qualifications

• Minimum two year post-secondary diploma in Computer Technology or related field.
• 1 to 3 years of experience in desktop and customer support services.
• Valid class “G” driver’s license and vehicle required.

Responsibilities

• Integrate, test, configure, deploy, and maintain classroom and office software.
• Respond to support and training requests through Help Desk Management.
• Document problem resolution and assist in maintaining a knowledge base.

Skills

Good working knowledge of Microsoft, Apple, and Google operating systems

Strong organizational, analytical, interpersonal, written, verbal communication skills

Technical diagnostic skills

Education

Minimum two year post-secondary diploma in Computer Technology or related field

Tools

Microsoft Certified Professional (MCP)

Apple Certified Associate

Cisco Certified Network Associate (CCNA)

Job description

The Near North District School Board is Hiring!

1.0 Permanent IT Intermediate Customer Support Technician- East Region

Effective Immediately

Location: East Region: Sundridge, South River and Surrounding Communities

Duties & Responsibilities

• Integrate, test, configure, deploy, upgrade, maintain, and decommission all platforms, software, hardware, and applications used in a classroom, school office, or Board Office environment.
• Respond to support and training requests received through a Help Desk Management system or as directed by Customer Support Supervisor. Assist and support all users (staff, students, parents or guardians) with NNDSB promoted applications.
• Respond to and resolve hardware, software, and network related service interruptions. Document problem resolution and assist in maintaining knowledge base.

Qualifications

• Minimum two year post-secondary diploma program in Computer Technology, Engineering, or in a related computer technology field.
• 1 to 3 years’ experience in desktop and customer support services.
• Vendor Specific Technical Certifications such as Microsoft Certified Professional (MCP), Apple Certified Associate and/or Cisco Certified Network Associate (CCNA) are all considered assets.

Skills Required

• Good working knowledge of Microsoft, Apple, and Google operating systems, platforms, hardware devices, and office productivity suites.
• Strong organizational, analytical, interpersonal, written, verbal communication skills with a focus on customer service and satisfaction. Excellent technical diagnostic skills with the ability to work independently.
• In depth working knowledge of micro/personal computer system technologies and peripherals, including operating systems, use and capabilities of application software, use of LAN/WAN and/or telecommunications networks, diagnostic software, anti-virus programs, and recovery procedures.

Other Requirements

• Valid class “G” driver’s license and vehicle are required.

Rate of pay: $29.16 to $31.98 per hour

All applicants must be legally eligible to work in Canada.

The Near North District School Board Is Committed To Supporting An Inclusive And Accessible Environment. Accessibility Standards Address Issues That Pose Major Barriers For People With Disabilities (i.e. Physical Barrier, Information Or Communication Barrier, Etc.). Please Ask Us How We May Help You By Contacting

Human Resources Department, Near North District School Board

963 Airport Road, PO Box 3110 North Bay, ON P1B 8H1

Phone [phone] ext. 5077 - Fax [phone]