Technical Service Analyst

Jobtailor; Uberaba; Presencial; BRL 46 872 - 83 700; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks a proactive professional to identify anomalies and opportunities for improvement in client products and processes. You will conduct post-sales technical visits, engage with the sales team, and maintain strong client relationships to ensure exceptional service delivery.

The role requires travel and off-site work, with focus on quality monitoring and corrective actions. Experience in field service and technical support is a strong plus, supporting the Plant Quality team

Qualificações

• Bachelor's degree required in Administration or Engineering.
• Proficiency in Microsoft Office.
• Willingness to travel and work off-site.
• Experience in technical support/field service is a plus.

Responsabilidades

• Identify, address and resolve anomalies and improvement opportunities in client products and processes.
• Conduct post-sales technical visits and respond to sales team requests.
• Maintain strong client relationships and explore improvements to ensure high service delivery.
• Assist with analyses to support department activities.
• Participate in internal audits at client sites and facilities.

Conhecimentos

Client engagement

Technical support

Analytical skills

Formação académica

Bachelor's Degree in Administration

Bachelor's Degree in Engineering

Ferramentas

Microsoft Office

Descrição da oferta de emprego

• Identify, address, and ensure resolution of anomalies and/or opportunities for improvement in company and client products and processes;
• Conduct post-sales technical visits (quality monitoring / client engagement) and respond to requests from the sales team;
• Maintain strong relationships with clients, continuously exploring alternatives to ensure a high level of service delivery;
• Prepare analyses to support the department's activities;
• Participate in internal audits at client sites and at the facility when requested;
• Support company teams during the implementation of solutions or pilot lots on the client's production line, from setup through final validation;
• Provide the commercial team with relevant information about each client before engagement (routine visits, development, prospecting/opportunity identification, technical support activities, etc.);
• Work closely with the client's manufacturing and quality teams to address root causes of quality deviations;
• Provide fast and effective feedback to clients regarding anomalies identified on their lines, minimizing impacts from various sources (product, process, environment, people, etc.) through diagnostics performed or by involving the company's cross-functional teams;
• Monitor the progress of corrective/preventive actions proposed to the client for each action plan;
• Provide formal feedback to the client regarding the progress of each proposed action plan;
• Provide feedback to the Plant Quality team regarding the effectiveness of designed action plans and the need for possible adjustments or additional client considerations;
• Comply with policies, procedures, and standards related to the company, work processes, and implemented management systems;
• Perform other activities related to the role and work procedures as required.

Requirements

• Bachelor's degree in Administration, Engineering, or a related field;
• Proficiency in Microsoft Office;
• Technical/vocational industrial course is desirable;
• Availability to travel;
• Must be available to work off-site (frequent client visits);
• Experience in technical support/field service is a plus.

Core Competencies

Demonstrates expertise in client engagement and technical support, ensuring effective resolution of quality deviations and anomalies. Proficient in analyzing processes and maintaining strong client relationships to enhance service delivery.

Highest-signal resume keywords

• Client Engagement
• Technical Support
• Quality Monitoring
• Process Improvement
• Analytical Skills

ATS Optimization Keywords

Hard Skills

• Quality Analysis
• Root Cause Analysis
• Corrective Action Monitoring
• Technical Support Experience
• Field Service Experience

Soft Skills

• Relationship Management
• Communication Skills
• Problem-Solving

Certifications & Qualifications

• Bachelor's Degree in Administration
• Bachelor's Degree in Engineering

Industry Keywords

• Client Products
• Manufacturing
• Quality Teams
• Internal Audits
• Management Systems

Tools & Technologies

• Microsoft Office