Junior Project Analyst

Jobtailor; Lages; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks an experienced client services engineer to analyze client environments, install systems (remote or onsite), support integrations, and train users on deployed products.

You will document issues, migrate servers, prepare rollback plans, and coordinate with multiple teams while ensuring project milestones and service delivery quality.

Qualificações

• Analyze client environment prerequisites to ensure project fluency.
• Support the client in setting up integrations with our products.
• Perform system installations (remote or onsite) and provide training to clients on deployed products.
• Assist clients in conducting unit and integration tests and import legacy documents.
• Log activities and hours spent in service/project control tools (PWA or Ellevo).
• Perform comprehensive analysis by reviewing application logs.
• Develop a plan and execute performance tests, recommend environment improvements, and measure hardware requirements.
• Collect evidence to document ISSUEs and record client requests clearly and objectively.
• Create documentation detailing the deployed products.
• Handover deployed clients to the support team.
• Manage results, monitor targets, and support the entire team.
• Attend to clients via the company’s communication channels, acting as the client’s primary point of contact for the deployed product.
• Support the service request team as needed.
• Migrate client servers.
• Prepare update and rollback plans; register GMUD (change management request) when necessary.
• Validate solutions and monitor the implementation of fixes and process changes.
• Support the project coordinator in kick-off meetings, status reports, etc.
• Prepare materials for status report meetings and project kick-offs following the MAIN-defined guidelines.
• Coordinate internally with other areas within the vertical to resolve technical and/or business issues for the client.
• Recommend improvements to flows and processes that contribute to the team/department performance.
• Share knowledge with team members, supporting training and technical development.
• Availability to travel.
• Knowledge of databases (SQL/Oracle/Informix) and scripting languages, computer networks, Microsoft Management Console, and Agile methodologies (Kanban, Scrum and Lean) is a plus.

Responsabilidades

• Analyze client environment prerequisites to ensure project fluency.
• Support the client in setting up integrations with our products.
• Perform system installations (remote or onsite) and provide training to clients on deployed products.
• Assist clients in conducting unit and integration tests and import legacy documents.
• Log activities and hours spent in service/project control tools (PWA or Ellevo).
• Perform comprehensive analysis by reviewing application logs.
• Develop a plan and execute performance tests, recommend environment improvements, and measure hardware requirements.
• Collect evidence to document ISSUEs and record client requests clearly and objectively.
• Create documentation detailing the deployed products.
• Handover deployed clients to the support team.
• Manage results, monitor targets, and support the entire team.
• Attend to clients via the company’s communication channels, acting as the client’s primary point of contact for the deployed product.
• Support the service request team as needed.
• Migrate client servers.
• Prepare update and rollback plans; register GMUD (change management request) when necessary.
• Validate solutions and monitor the implementation of fixes and process changes.
• Support the project coordinator in kick-off meetings, status reports, etc.
• Prepare materials for status report meetings and project kick-offs following the MAIN-defined guidelines.
• Coordinate internally with other areas within the vertical to resolve technical and/or business issues for the client.
• Recommend improvements to flows and processes that contribute to the team/department performance.
• Share knowledge with team members, supporting training and technical development.
• Availability to travel.
• Knowledge of databases (SQL/Oracle/Informix) and scripting languages, computer networks, Microsoft Management Console, and Agile methodologies (Kanban, Scrum and Lean) is a plus.

Conhecimentos

Client Environment Analysis

System Installation

Integration Support

Performance Testing

Documentation Creation

Unit Testing

Automation/Scripting

Change Management

Client Server Migration

Communication

Ferramentas

PWA

Ellevo

Microsoft Management Console

Agile Methodologies

Kanban

Scrum

Lean

Descrição da oferta de emprego

• Analyze client environment prerequisites to ensure project fluency.
• Support the client in setting up integrations with our products.
• Perform system installations (remote or onsite).
• Provide training to clients on deployed products.
• Assist clients in conducting unit and integration tests.
• Import legacy documents.
• Log activities and hours spent in service/project control tools (PWA or Ellevo).
• Perform comprehensive analysis by reviewing application logs.
• Develop a plan and execute performance tests, recommend environment improvements, and measure hardware requirements.
• Collect evidence to document ISSUEs.
• Record client requests clearly and objectively.
• Create documentation detailing the deployed products.
• Handover deployed clients to the support team.
• Manage results and monitor targets.
• Support the service request team.
• Migrate client servers.
• Prepare update and rollback plans.
• Validate solutions and monitor implementation of fixes and changes.
• Support the project coordinator in meetings and in preparing related materials.
• Align internally with other departments.

Requirements

• Analyze client environment prerequisites to ensure project fluency.
• Support the client in setting up integrations with our products.
• Perform system installations (remote or onsite) and provide training to clients on deployed products.
• Assist clients in conducting unit and integration tests and import legacy documents.
• Log activities and hours spent in service/project control tools (PWA or Ellevo).
• Perform comprehensive analysis by reviewing application logs.
• Develop a plan and execute performance tests, recommend environment improvements, and measure hardware requirements.
• Collect evidence to document ISSUEs and record client requests clearly and objectively.
• Create documentation detailing the deployed products.
• Handover deployed clients to the support team.
• Manage results, monitor targets, and support the entire team.
• Attend to clients via the company’s communication channels, acting as the client’s primary point of contact for the deployed product.
• Support the service request team as needed.
• Migrate small, medium and large client servers.
• Prepare update and rollback plans; register GMUD (change management request) when necessary.
• Validate solutions and monitor the implementation of fixes and process changes.
• Support the project coordinator in kick-off meetings, status reports, etc.
• Prepare materials for status report meetings and project kick-offs following the MAIN-defined guidelines.
• Coordinate internally with other areas within the vertical to resolve technical and/or business issues for the client.
• Recommend improvements to flows and processes that contribute to the team/department performance.
• Share knowledge with team members, supporting training and technical development.
• Availability to travel.
• Knowledge of databases (SQL/Oracle/Informix) and scripting languages, computer networks (services, protocols and layers), Microsoft Management Console, and Agile methodologies (Kanban, Scrum and Lean) is a plus.

Core Competencies

Demonstrates expertise in client environment analysis, system installations, and integration support, while effectively managing project documentation and client communications. Proficient in performance testing, issue documentation, and cross-departmental collaboration to enhance service delivery.

Highest-signal resume keywords

• Client Environment Analysis
• System Installation
• Integration Support
• Performance Testing
• Documentation Creation

ATS Optimization Keywords

Hard Skills

• SQL
• Oracle
• Informix
• Scripting Languages
• Performance Testing
• Unit Testing
• Integration Testing
• Change Management
• Documentation
• Client Server Migration

Soft Skills

• Client Communication
• Team Collaboration
• Training Support
• Problem Solving
• Attention to Detail

Industry Keywords

• Project Management
• Service Delivery
• Technical Support
• Integration
• Client Training

Tools & Technologies

• PWA
• Ellevo
• Microsoft Management Console
• Agile Methodologies
• Kanban
• Scrum
• Lean