Technical Support Analyst – Mid-Level

Jobtailor; Sumaré; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor is seeking an experienced IT Support Specialist to assist users via phone, remote, or on-site. You will log, analyze, and resolve incidents, escalating as needed, across Windows, AD, networking, and MS Office.

Key tasks include deploying and maintaining hardware/software, defining access controls, monitoring resources, and ensuring SLA compliance. Strong troubleshooting and communication skills required.

Qualificações

• Advanced knowledge of Windows operating systems.
• Proficient in Active Directory administration and AD-related services.
• Experience with certificate services and PKI infrastructure.
• Familiarity with clustering and network load balancing.
• Experience with Terminal Services/Remote Desktop Services.
• Strong networking and security fundamentals.
• Proven debugging and troubleshooting abilities.

Responsabilidades

• Provide user support via phone, remote, or on-site.
• Log incidents and service requests in the ticketing system.
• Analyze and resolve support tickets; escalate when needed.
• Handle issues related to OS, software, hardware, networks, and MS Office.
• Select, deploy, and maintain hardware and software assets.
• Define access controls and monitor installed resources.
• Ensure compliance with client SLAs and service levels.
• Coordinate with resolver groups to close tickets efficiently.

Conhecimentos

Windows

Active Directory

Certificate Services

Clustering

Network Load Balancing

Terminal Services

Remote Desktop Services

Networking & Security

Debugging

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

• Responsible for providing support to users via phone, remote, or on-site assistance
• Log incidents and service requests
• Analyze and address support tickets
• Escalate tickets to resolver groups as necessary
• Handle tickets related to operating systems, software, hardware, networks, and the Microsoft Office suite
• Select, deploy, and maintain hardware and software
• Define access control and monitor installed technical resources
• Ensure compliance with client requirements (SLA / service levels)

Requirements

• Advanced knowledge of Windows
• Active Directory
• Certificate Services
• Clustering and NLB (Network Load Balancing)
• Terminal Services / Remote Desktop Services
• Computer Networking and Security
• Debugging and Troubleshooting

Core Competencies

Demonstrates advanced knowledge in Windows, Active Directory, and Computer Networking and Security, while providing effective user support and ensuring compliance with service level agreements. Proficient in troubleshooting, debugging, and managing technical resources.

Highest-signal resume keywords

• Advanced Knowledge Of Windows
• Active Directory
• Computer Networking And Security
• Debugging And Troubleshooting
• Certificate Services

ATS Optimization Keywords

Hard Skills

• Clustering
• Network Load Balancing
• Terminal Services
• Remote Desktop Services
• Incident Logging
• Service Request Management
• Technical Resource Monitoring
• Access Control Definition

Soft Skills

• User Support
• Problem Solving
• Communication

Industry Keywords

• SLA
• Service Levels

Tools & Technologies

• Microsoft Office Suite