Mid-level Quality Analyst

Jobtailor; Barueri; Presencial; BRL 44 640 - 78 120; Tempo integral

Resumo da oferta

Jobtailor seeks a Quality Assurance professional to monitor customer interactions and verify adherence to processes. You will inspect communications, analyze data, and prepare performance reports to drive service quality improvements.

The role requires strong analytical and communication skills, teamwork, and a proactive approach to deliver results. You will contribute to training and implementation of process enhancements in a service environment.

Qualificações

• Knowledge of quality control tools and methodologies.
• Analytical skills for data interpretation and report preparation.
• Good communication, organizational skills and ability to work in a team.
• Proactive profile with a focus on delivering results.

Responsabilidades

• Monitor interactions (phone, chat, email) to verify that agents are following established processes.
• Provide continuous improvement proposals based on the monitoring conducted.
• Analyze data and produce reports on service performance.
• Recommend improvements to optimize service quality.
• Support the implementation of initiatives aimed at process improvement and assist in delivering internal training.

Conhecimentos

Quality control

Analytical skills

Communication skills

Teamwork

Proactive

Ferramentas

Quality Control Tools

Descrição da oferta de emprego

• Monitor interactions (phone, chat, email) to verify that agents are following established processes;


• Provide continuous improvement proposals based on the monitoring conducted;


• Analyze data and produce reports on service performance;


• Recommend improvements to optimize service quality;


• Support the implementation of initiatives aimed at process improvement and assist in delivering internal training.

Requirements

• Knowledge of quality control tools and methodologies;


• Analytical skills for data interpretation and report preparation;


• Good communication, organizational skills and ability to work in a team;


• Proactive profile with a focus on delivering results.

Core Competencies

Demonstrates expertise in quality control methodologies and analytical skills for data interpretation, focusing on process improvement and service quality optimization. Strong communication and organizational abilities support effective teamwork and proactive results delivery.

Highest-signal resume keywords

• Quality Control Methodologies


• Data Analysis


• Report Preparation


• Process Improvement


• Communication Skills

ATS Optimization Keywords

Hard Skills

• Quality Control Tools


• Data Analysis


• Report Preparation

Soft Skills

• Communication Skills


• Organizational Skills


• Teamwork


• Proactive Profile

Industry Keywords

• Service Performance


• Continuous Improvement


• Process Optimization