Technical Support Analyst – Junior

Jobtailor; Barueri; Presencial; BRL 40 000 - 60 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil is seeking an entry-level IT Support specialist to provide first-line assistance to internal users, diagnose incidents and resolve requests on-site in Barueri.

You will install and maintain desktops, support Windows and Microsoft 365, manage accounts in Active Directory, and collaborate across teams to improve service quality while documenting procedures.

Qualificações

• Bachelor's degree in information technology or related field (in progress or completed).
• Basic knowledge of Windows operating systems.
• Basic knowledge of Microsoft 365 (Outlook, Word, Excel and Teams).
• Basic understanding of computer networking (TCP/IP, Wi‑Fi, DNS and DHCP).
• Basic skills in assembling and maintaining desktops and laptops.
• Good communication, organizational skills and ability to work in a team.
• Willingness to learn new technologies and pursue professional development.
• Plus: previous experience in technical support, Help Desk or Service Desk, including internships or apprenticeship programs.
• Plus: basic knowledge of Active Directory.
• Plus: experience with ticketing systems (GLPI, Jira, ServiceNow, Zendesk or similar).

Responsabilidades

• Provide first-level IT support to internal users, logging, classifying and resolving incidents and service requests.
• Install, configure and maintain desktops, laptops, printers and other IT equipment.
• Support Windows operating systems, Microsoft 365 suite and corporate applications.
• Create, modify and remove users, groups and permissions in Active Directory and other identity management tools.
• Configure and support VPN access, Wi‑Fi networks, mobile devices and connectivity resources.
• Perform installation procedures for company‑approved software.
• Assist with technology asset maintenance and inventory.
• Document technical procedures, troubleshooting steps and knowledge base updates.
• Escalate tickets to specialized teams when necessary and follow up until resolution and closure.
• Contribute to continuous improvement of support processes, focusing on service quality and user satisfaction.
• Comply with procedures, information security policies and IT governance best practices.

Conhecimentos

Windows OS

Microsoft 365

Active Directory

Networking basics

Technical support

Formação académica

Bachelor's degree in Information Technology (in progress or completed)

Ferramentas

GLPI

Jira

ServiceNow

Zendesk

Identity Management Tools

Descrição da oferta de emprego

• Provide first-level (L1) support to internal users, logging, classifying and resolving incidents and service requests.
• Install, configure and maintain desktops, laptops, printers and other IT equipment.
• Support Windows operating systems, Microsoft 365 suite and corporate applications.
• Create, modify and remove users, groups and permissions in Active Directory and other identity management tools.
• Configure and support VPN access, Wi‑Fi networks, mobile devices and connectivity resources.
• Perform installation procedures for company‑approved software.
• Assist with technology asset maintenance and inventory.
• Document technical procedures, troubleshooting steps and knowledge base updates.
• Escalate tickets to specialized teams when necessary and follow up until resolution and closure.
• Contribute to continuous improvement of support processes, focusing on service quality and user satisfaction.
• Comply with procedures, information security policies and IT governance best practices.

Requirements

• Bachelor's degree in progress or completed in Information Technology, Computer Science, Information Systems, Computer Networks or related fields.
• Basic knowledge of Windows operating systems.
• Basic knowledge of Microsoft 365 (Outlook, Word, Excel and Teams).
• Basic understanding of computer networking (TCP/IP, Wi‑Fi, DNS and DHCP).
• Basic skills in assembling and maintaining desktops and laptops.
• Good communication, organizational skills and ability to work in a team.
• Willingness to learn new technologies and pursue professional development.
• Plus: previous experience in technical support, Help Desk or Service Desk, including internships or apprenticeship programs.
• Plus: basic knowledge of Active Directory.
• Plus: experience with ticketing systems (GLPI, Jira, ServiceNow, Zendesk or similar).

Core Competencies

Demonstrates proficiency in providing first-level IT support, including troubleshooting Windows operating systems and Microsoft 365 applications. Capable of managing user accounts in Active Directory and supporting network connectivity while adhering to IT governance best practices.

Highest-signal resume keywords

• Windows Operating Systems Support
• Microsoft 365 Suite Proficiency
• Active Directory Management
• Basic Networking Knowledge (TCP/IP, Wi‑Fi, DNS, DHCP)
• Technical Support Experience

ATS Optimization Keywords

Hard Skills

• Incident Logging and Classification
• Desktop and Laptop Maintenance
• VPN Configuration
• Software Installation Procedures
• Technical Documentation

Soft Skills

• Good Communication Skills
• Organizational Skills
• Team Collaboration
• Willingness to Learn

Industry Keywords

• IT Support
• Service Desk
• Help Desk
• Information Security Policies
• IT Governance Best Practices

Tools & Technologies

• Ticketing Systems (GLPI, Jira, ServiceNow, Zendesk)
• Identity Management Tools