Application Support Analyst – IT Operations

Jobtailor

São Paulo

Presencial

BRL 60 000 - 90 000

Tempo integral

14 dias+

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Resumo da oferta

Jobtailor is seeking an Application Support professional in São Paulo to monitor production flows, run PL/SQL data queries, and analyze logs. You will identify incidents, support web service integrations (SOAP/REST), and assist deployment validation while collaborating with multiple teams.

The role requires experience in Application Support or Service Desk, knowledge of Windows and Unix/Linux, and strong communication and problem-solving skills. AI tool familiarity is a plus.

Qualificações

Experience in Application Support, Service Desk, or Systems Maintenance.
Knowledge of PL/SQL (Oracle) for queries and data analysis.
Basic knowledge of web services (SOAP and REST), including reading XML and JSON.
Basic knowledge of Unix/Linux environments (navigation, commands, and log analysis).
Knowledge of Windows environments.
Experience in user support and customer service.
Analytical, organized, and curious about problem investigation.
Good communication skills and the ability to work in a team.
Familiarity with AI tools (Cursor, ChatGPT, Copilot, Gemini) is a plus.

Responsabilidades

Monitor applications and integration flows in the production environment.
Perform data queries and analysis using PL/SQL (Oracle).
Assist in identifying technical incidents and systemic inconsistencies.
Monitor integrations between systems via web services (SOAP and REST).
Analyze logs in Unix/Linux environments to help identify failures.
Provide technical support to users, diagnosing issues and handling support tickets.
Support deployment and validation activities in the production environment.
Work collaboratively with functional areas, vendors, and technical teams.

Conhecimentos

PL/SQL (Oracle) Data Analysis

Web Services SOAP

Web Services REST

Unix/Linux Navigation

Log Analysis

Windows Environments

Data Queries

Technical Incident Identification

Systemic Inconsistency Analysis

Deployment Support

Ferramentas

Cursor

ChatGPT

Copilot

Gemini

Descrição da oferta de emprego

• Monitor applications and integration flows in the production environment.
• Perform data queries and analysis using PL/SQL (Oracle).
• Assist in identifying technical incidents and systemic inconsistencies.
• Monitor integrations between systems via web services (SOAP and REST).
• Analyze logs in Unix/Linux environments to help identify failures.
• Provide technical support to users, diagnosing issues and handling support tickets.
• Support deployment and validation activities in the production environment.
• Work collaboratively with functional areas, vendors, and technical teams.

Requirements

Experience in Application Support, Service Desk, or Systems Maintenance.
Knowledge of PL/SQL (Oracle) for queries and data analysis.
Basic knowledge of web services (SOAP and REST), including reading XML and JSON.
Basic knowledge of Unix/Linux environments (navigation, commands, and log analysis).
Knowledge of Windows environments.
Experience in user support and customer service.
Analytical, organized, and curious about problem investigation.
Good communication skills and the ability to work in a team.
Familiarity with AI tools (Cursor, ChatGPT, Copilot, Gemini) is a plus.

Core Competencies

Demonstrates expertise in Application Support and Systems Maintenance, with strong capabilities in PL/SQL for data analysis and web services integration. Proficient in Unix/Linux environments and skilled in providing technical support and user assistance.

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