Technical Account Manager

Jobtailor; São Paulo; Presencial; BRL 89 000 - 167 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil seeks an adaptable Account Manager to strengthen client relationships and drive operational improvements. You will coordinate with internal teams, manage contracts, and support bids and proposals, ensuring alignment across stakeholders.

Ideal candidates bring hands-on execution, autonomy, and a solid CRM and project-management background to reduce churn and optimize the customer journey.

Qualificações

• Bachelor’s degree or equivalent higher education qualification.
• Knowledge of CRM systems, such as Salesforce and similar platforms.
• Project Management.
• Knowledge of the sales process and customer journey.
• Commercial experience.
• Strong communication and client relationship-building skills.
• Hands-on mindset; the ability to execute is essential.
• Ability to work with partner teams and conduct strategic and tactical alignment.
• Strong listening skills when engaging with clients, partners, and team members.
• Problem-solving: ability to identify issues and find effective solutions.
• Autonomy and accountability for deliverables and projects.

Responsabilidades

• Monitor client-submitted tickets, follow up, and align expectations and responses with internal teams and clients.
• Conduct feedback meetings with clients and internal teams after the implementation of major accounts.
• Present key support tickets and benefits usage reports to clients every two months.
• Gather feedback from key clients to drive operational, product, and process improvements.
• Support relationship building with various stakeholders within client organizations.
• Support Account Executives with bid-related activities, including document analysis, proposal development, submission through client systems, and follow-ups.
• Submit and manage requests with internal teams.
• Analyze and track contracts in collaboration with the Legal team.
• Develop prospecting and client relationship materials in partnership with Marketing.
• Align and refine processes, improvements, and refresher training with support teams.
• Implement monitoring routines and alerts to prevent potential churn.
• Create playbooks and FAQs and conduct refresher training to reduce recurring client issues.
• Manage critical incidents and coordinate their resolution with internal teams.
• Manage project plans, milestones, and risks for Swile clients and prospective clients.

Conhecimentos

Client relationship management

Project management

CRM systems knowledge

Strong communication

Problem-solving

Autonomy

Accountability

Formação académica

Bachelor's degree or equivalent

Ferramentas

Salesforce

Descrição da oferta de emprego

• Monitor client-submitted tickets, follow up, and align expectations and responses with internal teams and clients
• Conduct feedback meetings with clients and internal teams after the implementation of major accounts
• Present key support tickets and benefits usage reports to clients every two months
• Gather feedback from key clients to drive operational, product, and process improvements
• Support relationship building with various stakeholders within client organizations
• Support Account Executives with bid-related activities, including document analysis, proposal development, submission through client systems, and follow-ups
• Submit and manage requests with internal teams
• Analyze and track contracts in collaboration with the Legal team
• Develop prospecting and client relationship materials in partnership with Marketing
• Align and refine processes, improvements, and refresher training with support teams
• Implement monitoring routines and alerts to prevent potential churn
• Create playbooks and FAQs and conduct refresher training to reduce recurring client issues
• Manage critical incidents and coordinate their resolution with internal teams
• Manage project plans, milestones, and risks for Swile clients and prospective clients

Requirements

• Bachelor's degree or equivalent higher education qualification
• Knowledge of CRM systems, such as Salesforce and similar platforms
• Project Management
• Knowledge of the sales process and customer journey
• Commercial experience
• Strong communication and client relationship-building skills
• Hands-on mindset; the ability to execute is essential
• Ability to work with partner teams and conduct strategic and tactical alignment
• Strong listening skills when engaging with clients, partners, and team members
• Problem-solving: ability to identify issues and find effective solutions
• Autonomy and accountability for deliverables and projects

Core Competencies

Demonstrates expertise in client relationship management, project management, and effective communication to drive operational improvements and support strategic alignment with stakeholders. Proficient in utilizing CRM systems and managing project plans to enhance client satisfaction and reduce churn.

Highest-signal resume keywords

• Client Relationship Management
• Project Management
• CRM Systems Knowledge
• Strong Communication Skills
• Problem-Solving

Hard Skills

• Project Management
• CRM Systems
• Document Analysis
• Proposal Development
• Contract Analysis

Soft Skills

• Strong Listening Skills
• Autonomy
• Accountability
• Hands-On Mindset

Industry Keywords

• Customer Journey
• Commercial Experience
• Stakeholder Engagement
• Operational Improvements

Tools & Technologies

• Salesforce