Junior Sales Support Analyst

Jobtailor; São Paulo; Presencial; BRL 28 000 - 45 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo is seeking an onboarding and operations support specialist to manage agency activations, provide guidance, and coordinate across sales and operations. The role involves training new agencies on the Portal, handling requests for access credentials, and maintaining documentation and trackers.

Ideal candidates will have a background in customer service or sales support, strong organizational skills, and proficiency with Microsoft Office and CRM platforms.

Qualificações

• Must have completed or currently pursuing a bachelor's degree in a related field.
• Experience in customer service, sales support, Inside Sales, Sales Back Office, or sales operations is desirable.
• Proficiency in Microsoft Office and familiarity with CRM systems and customer service platforms.

Responsabilidades

• Review registrations for new agencies, verifying information and documentation to support access approval and the start of operations.
• Monitor agency activation requirements and coordinate internally when applicable.
• Conduct activation calls with new agencies, providing information about the start of operations and addressing operational questions.
• Log, track, and monitor requests for access credentials, tokens, and other needs with internal teams.
• Serve as a liaison among clients, sales consultants, and internal teams, following up on requests and updating their status.
• Provide proactive and reactive support to agencies, sharing sales campaigns, operational communications, and guidance.
• Monitor customer service channels daily, triaging and routing requests.
• Lead onboarding training for new agencies on the Portal, its features, and operational processes.
• Support the organization of training sessions, meetings, and initiatives for the sales team.
• Prepare and update support materials, procedures, and operational guidelines.
• Update spreadsheets, operational trackers, and departmental databases.

Descrição da oferta de emprego

• Review registrations for new agencies, verifying information and documentation to support access approval and the start of operations
• Monitor agency activation requirements and coordinate internally when applicable
• Conduct activation calls with new agencies, providing information about the start of operations and addressing operational questions
• Log, track, and monitor requests for access credentials, tokens, and other needs with internal teams
• Serve as a liaison among clients, sales consultants, and internal teams, following up on requests and updating their status
• Provide proactive and reactive support to agencies, sharing sales campaigns, operational communications, and guidance
• Monitor customer service channels daily, triaging and routing requests
• Lead onboarding training for new agencies on the Portal, its features, and operational processes
• Support the organization of training sessions, meetings, and initiatives for the sales team
• Prepare and update support materials, procedures, and operational guidelines
• Update spreadsheets, operational trackers, and departmental databases

Requirements

• Currently pursuing or completed a bachelor's degree in Business Administration, Sales Management, Marketing, Tourism, Business Process Management, Commercial Relations, or a related field
• Experience in customer service, sales support, Inside Sales, Sales Back Office, or sales operations
• Experience monitoring processes, serving customers, and supporting departmental activities
• Proficiency in Microsoft Office
• Knowledge of CRM systems and customer service platforms
• Knowledge of sales support routines, customer service, and activation (onboarding) processes
• Basic knowledge of administrative and operational processes related to sales
• Strong organizational and planning skills
• Clear and concise communication
• Attention to detail
• Ability to analyze and resolve low-complexity issues
• Ability to prioritize and manage multiple concurrent requests
• Logical reasoning for analyzing information and processes
• Interpersonal communication, organization, proactivity, teamwork, customer focus, and adaptability

Core Competencies

Demonstrates proficiency in customer service and sales support, with a strong focus on onboarding processes and operational guidelines. Capable of effectively managing multiple requests while maintaining clear communication and attention to detail.

Highest-signal resume keywords

• Customer Service Experience
• Sales Support Knowledge
• CRM Systems Proficiency
• Microsoft Office Proficiency
• Organizational Skills

Hard Skills

• Customer Service
• Sales Operations
• Onboarding Processes
• Administrative Processes
• Operational Tracking

Soft Skills

• Clear Communication
• Attention to Detail
• Interpersonal Communication
• Proactivity
• Teamwork

Industry Keywords

• Sales Management
• Business Administration
• Sales Back Office
• Commercial Relations
• Business Process Management

Tools & Technologies

• CRM Systems
• Customer Service Platforms
• Microsoft Office