Junior Customer Experience Analyst

Jobtailor; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo is seeking a proactive project analyst to support B2B and B2C customer service implementations, monitor timelines, update trackers, and facilitate communication between Business, IT, and Operations teams.

You will participate in progress meetings, document decisions, analyze data for improvements, and help drive operational efficiency while maintaining project governance and ensuring deadlines.

Qualificações

• Bachelor’s degree completed or in progress in business/related field.
• Knowledge of project management, Agile, or PMO practices.
• Knowledge of B2B and B2C customer service processes.
• Intermediate proficiency in Excel and PowerPoint.
• Strong organizational, communication, and teamwork skills.
• Analytical mindset with data interpretation ability.

Responsabilidades

• Support the execution of projects related to implementations in B2B and B2C customer service operations.
• Assist with monitoring project activities, contributing to meeting deadlines and delivery milestones.
• Update trackers, schedules, status materials, and meeting records.
• Support communication between the Business, IT, and Operations teams.
• Participate in progress meetings, documenting decisions, outstanding items, and next steps.
• Monitor testing, implementations, and post-implementation activities under leadership guidance.

Conhecimentos

Project management

Agile methodologies

Analytical skills

Excel

PowerPoint

Cross-functional collaboration

Verbal and written communication

Team collaboration

Formação académica

Bachelor’s degree (or in progress) in Business Administration or related field

Ferramentas

Excel

PowerPoint

Descrição da oferta de emprego

• Support the execution of projects related to implementations in B2B and B2C customer service operations
• Assist with monitoring project activities, contributing to meeting deadlines and delivery milestones
• Update trackers, schedules, status materials, and meeting records
• Support communication between the Business, IT, and Operations teams
• Participate in progress meetings, documenting decisions, outstanding items, and next steps
• Monitor testing, implementations, and post-implementation activities under the guidance of leadership or experienced analysts
• Prepare reports and presentations to track project metrics and status
• Conduct operational analyses and collect data to identify opportunities to improve customer experience and operational efficiency, and reduce costs
• Contribute to identifying and resolving day-to-day issues, escalating complex situations when necessary
• Support the maintenance and organization of project governance, keeping information and documentation up to date

Requirements

• Bachelor’s degree completed or in progress in Business Administration, Engineering, Information Technology, Project Management, or a related field (preferred)
• Knowledge of project management, Agile methodologies, or PMO practices (preferred)
• Knowledge of B2B and B2C customer service and operations processes (preferred)
• Intermediate proficiency in Excel and PowerPoint
• Analytical skills for interpreting data and identifying improvement opportunities
• Strong organizational skills, attention to detail, and ability to prioritize tasks
• Strong verbal and written communication skills
• Ability to work effectively on a team and collaborate with different departments
• Proactive approach to learning, suggesting improvements, and supporting problem resolution
• Ability to manage multiple activities simultaneously with leadership oversight
• Organized and committed to meeting deadlines
• Curiosity and commitment to continuous learning
• Proactive mindset and strong sense of responsibility
• Strong interpersonal skills
• Clear and objective communicationCollaboration and teamwork
• Flexibility and adaptability in response to change
• Analytical and problem-solving skills
• Interest in developing expertise in projects, operations, and customer experience

Core Competencies

Demonstrates strong project management capabilities with a focus on B2B and B2C customer service operations, utilizing Agile methodologies and analytical skills to enhance operational efficiency and customer experience.

Highest-signal resume keywords

• Project Management
• Agile Methodologies
• B2B and B2C Customer Service
• Analytical Skills
• Excel and PowerPoint Proficiency

Hard Skills

• Project Management
• Agile Methodologies
• B2B Customer Service
• B2C Customer Service
• Data Analysis
• Operational Analysis
• Report Preparation
• Presentation Skills
• Task Prioritization
• Documentation Management

Soft Skills

• Strong Organizational Skills
• Verbal Communication
• Written Communication
• Collaboration
• Problem-Solving

Industry Keywords

• Customer Experience
• Operational Efficiency
• Project Governance
• PMO Practices

Tools & Technologies

• Excel
• PowerPoint