Junior Customer Success Analyst

Jobtailor; São Paulo; Presencial; BRL 70 000 - 110 000; Tempo integral

Resumo da oferta

Jobtailor seeks a proactive Customer Success professional to manage an LTO portfolio and help clients realize value from our solution.

You will diagnose underuse, analyze usage data, and lead strategic conversations with HR and finance teams while expanding adoption and ensuring high-quality deliverables.

You will collaborate with cross-functional teams, leverage HubSpot CRM, and use Google Sheets and Excel to drive data-driven improvements in the customer journey.

Qualificações

• Experience in Customer Success, Support, or B2B customer service.
• Completed or ongoing higher education in Business Administration, Human Resources, or a related field.
• Genuine desire to grow and develop.
• Strong diagnostic skills.
• Excellent written and verbal communication.
• Proficiency with CRM tools such as HubSpot or similar platforms.
• Experience with data and spreadsheets (Google Sheets, Excel).
• Comfort with learning new digital systems quickly.
• Initiative and proactivity.
• Data-driven mindset.
• Clear and empathetic communication.
• Curiosity and investigative mindset.
• Attention to detail and meeting high-quality deliverables.
• Accountability for deadlines and customer outcomes.
• Adaptability in dynamic environments and changing priorities.
• Team spirit and willingness to learn and improve.

Responsabilidades

• Manage an LTO customer portfolio and help them adopt the product and realize its value.
• Diagnose why customers are not using the solution to its full potential and lead improvement initiatives.
• Analyze portfolio usage and data to prioritize customers and identify expansion opportunities.
• Lead consultative customer conversations and translate needs into clear next steps.
• Resolve day-to-day requests with quality, evolving to strategic support.
• Recommend improvements to processes and the customer journey.
• Develop technical product knowledge for deeper work with customers.
• Work within an ecosystem of HR and finance solutions that simplifies workforce management.

Conhecimentos

Strong diagnostic skills

Data-driven mindset

Excellent written and verbal comms

Attention to detail

Adaptability

Team spirit

Initiative and proactivity

Curiosity and investigative mindset

Accountability for deadlines

Willingness to learn

Formação académica

Bachelor's or ongoing in Business Admin/HR or related

Ferramentas

HubSpot

CRM systems

Google Sheets

Microsoft Excel

Project/Management Tools

Descrição da oferta de emprego

• Manage an LTO customer portfolio, understanding each customer’s current situation and objectives to help them adopt the product and realize its value
• Diagnose why customers are not using the solution to its full potential and lead initiatives to address this
• Analyze portfolio usage and behavioral data to prioritize customers and identify expansion opportunities
• Lead consultative customer conversations and translate needs into clear next steps
• Resolve day-to-day requests with quality, evolving from operational support to a strategic approach
• Recommend improvements to processes and the customer journey
• Develop technical product knowledge to work with greater depth and independence
• Work within an ecosystem of HR and finance solutions that simplifies workforce management

Requirements

• Previous experience in Customer Success, Support, or B2B Customer Service
• Completed or ongoing higher education in Business Administration, Human Resources, or a related field
• Genuine desire to grow and develop
• Strong diagnostic skills
• Excellent written and verbal communication
• Proficiency and experience using CRM and management tools such as HubSpot or similar platforms
• Interest in and aptitude for working with data and spreadsheets, such as Google Sheets and Microsoft Excel
• Comfort with digital tools and willingness to learn new systems quickly
• Initiative and proactivity
• Data-driven mindset
• Clear and empathetic communication
• Curiosity and an investigative mindset
• Attention to detail and commitment to high-quality deliverables
• Accountability for deadlines and commitment to customer outcomes
• Adaptability when working in dynamic environments and managing changing priorities
• Strong team spirit and willingness to learn, ask for help, and continuously improve

Demonstrates strong diagnostic skills and a data-driven mindset to enhance customer success and engagement. Proficient in CRM tools and adept at analyzing customer behavior to drive strategic improvements in the customer journey.

Highest-signal resume keywords

• Customer Success Experience
• CRM Proficiency
• Data Analysis Skills
• Excellent Communication
• Process Improvement

Hard Skills

• Data Analysis
• CRM Tools
• Microsoft Excel
• Google Sheets
• Customer Journey Mapping

Soft Skills

• Strong Diagnostic Skills
• Clear Communication
• Attention to Detail
• Adaptability
• Team Spirit

Industry Keywords

• B2B Customer Service
• Customer Support
• Workforce Management
• Human Resources
• Business Administration

Tools & Technologies

• HubSpot
• Management Tools