Sr. Continuous Improvement - Middle Mile ACES, ACES (Amazon Customer Excellence System) BR Ops

Amazon Logistica do Brasil - F95; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A multinational logistics company in São Paulo is seeking an ACES Process Specialist to oversee quality control and continuous improvement at their operations. The role involves leading integration efforts, conducting audits, and collaborating with various teams to enhance performance. Candidates should have a Bachelor's degree, experience in operational roles, and familiarity with data-driven improvement methods. Join a team dedicated to excellence in logistics!

Qualificações

• Proven experience using data and metrics to drive improvements.
• Experience in an operational role with program strategy and delivery.
• Knowledge of Six Sigma tools or related standards preferred.

Responsabilidades

• Lead process integration at Delivery Stations, Sort Centers, and Fulfillment Centers.
• Perform audits to ensure SOP adherence and eliminate defects.
• Work with teams across all network planning stages to identify improvement opportunities.

Conhecimentos

Data-driven improvement

Operational strategy ownership

Six Sigma knowledge

Lean techniques

Project management

Formação académica

Bachelor's degree

Descrição da oferta de emprego

As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at our Middle Mile operation, one of the fastest growing operations at Amazon Brazil. Middle Mile is a transportation network connecting our Fulfillment Centers with Last Mile.

Key job responsibilities

• Being the Subject Matter Expert (SME) on all operational processes
• Leading process integration efforts at our Delivery Stations (DS), Sort Centers, and Fulfillment Centers
• Leading Continuous Improvement initiatives
• Owning and managing change on a granular level
• Performing audits to ensure continuous SOP adoption and eliminate defects and deviations
• Work with teams across all network planning stages to identify opportunities for improvement
• Make sure that we are always delivering the best possible service to our customers!

A day in the life

You will be working closely with other teams across all miles to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include :

• Deliver Station, Sort Center, FC Ops
• Learning
• Finance
• HR
• Loss Prevention
• Supply Chain

You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.

About the team

The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.

Basic Qualifications

• Experience using data and metrics to drive improvements
• Bachelor's degree
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in an operational role
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience in program or project management"