ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first‑class, social media expertise, helping our clients to bring their brand stories to life.
The client offering this position is in the regulated tobacco industry.
Social Media Community Manager
Location: Latin America
Position Type: Part‑time
Salary: 14 USD
We are looking for a driven Social Media Community Manager to join our growing team. The role is 100% remote, allowing you to work from anywhere without the need for a daily commute.
Responsibilities
- Become a social media expert and help our client through their digital transformation with the full backup of our agency in your corner.
- Be the community management champion and monitor the client's social media accounts through Sprinklr (Training provided).
- Support the monthly editorial content planning and post scheduling.
- Actively engage with audience on social media platforms after assessing inbound messages and user profiles and draft responses with the support of a pre‑approved response book or other sources.
- Work with cross‑functional partners including agency colleagues as well as client's department teams (Marketing, Communications, Business Development, etc.) on response approvals and playbook updates.
- Prepare monthly data analysis reports on content and engagement performance.
Qualifications
- Fluent or C2 level in Spanish (Latin America) and English (written and spoken).
- 2 years of professional working experience in social media or social media management.
- Experience in external communications and/or copywriting.
- Great knowledge of the inner workings of social media platforms.
- Strong problem‑solving skills and the ability to propose creative solutions.
- Strong attention to detail, with the ability to explain complex processes to unfamiliar audiences.
- Ability to think fast, work proactively, and remain diligent in a highly dynamic and fast‑paced environment.
- Excellent interpersonal communication skills, both written and verbal, including experience translating technical concepts and decisions to non‑technical staff.
- Strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholders.
Benefits
- 100% remote work.
- Access to the dentsu Network, providing leaders in the digital economy, corporate programs and career support.
- A people‑first culture that encourages learning, growth, and collaboration with high‑performing team members and clients.
- We hire you for your talent, not just for the job.