Site Reliability Engineer

HCLTech; Belo Horizonte; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology solutions provider in Belo Horizonte is seeking a skilled DevOps Engineer to manage critical incidents and enhance application performance. The ideal candidate will have deep experience in DevOps, familiarity with cloud platforms, and strong troubleshooting capabilities. Responsibilities include incident handling, cross-team coordination, and utilizing monitoring tools. This role requires excellent communication skills and a proactive approach to problem-solving.

Qualificações

• Deep experience in DevOps and Production Support.
• Experience in automation and CI/CD practices.
• Familiarity with cloud platforms (GCP, AWS, or Azure).
• Strong troubleshooting skills and ability to analyze application issues.
• Excellent communication and coordination skills.

Responsabilidades

• Handling major incidents via CIRS and providing updates until resolution.
• Performing deep-dive application troubleshooting and identifying preventive actions.
• Managing CIRS-related requests including deployments and data fixes.
• Coordinating with cross-functional teams on major production incidents.
• Enhancing monitoring capabilities using relevant tools.
• Writing and improving monitoring scripts based on incident learnings.

Conhecimentos

DevOps

Production Support

Automation

CI/CD practices

Monitoring tools

Strong troubleshooting skills

Communication skills

Ferramentas

Dynatrace

Kibana

Splunk

Descrição da oferta de emprego

Your role and responsibilities :

• Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.
• Performing deep-dive application troubleshooting and identifying preventive actions.
• Managing CIRS-related requests including deployments, feature toggles, and data fixes.
• Following up on major production incidents and coordinating with cross-functional teams.
• Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk .
• Writing and improving monitoring scripts and alerts based on incident learnings.
• Handling customer escalations and coordinating with Support & Engineering teams.
• Supporting planned activities and responding to ad-hoc requests from CES teams.

Requirements and Qualifications :

• Deep experience in DevOps and Production Support .
• Experience in automation and CI / CD practices.
• Familiarity with cloud platforms (GCP, AWS, or Azure preferred).
• Hands‑on experience with monitoring tools such as Dynatrace, Kibana, Splunk .
• Strong troubleshooting skills and ability to deep dive into application issues.
• Excellent communication and coordination skills across teams.

Please submit resumé in English.