ServiceNow UX/EX Designer

Tata Consultancy Services; São Paulo; Presencial; BRL 180 000 - 320 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Life Insurance

TotalPass

24/7 EAP

Certification Reimbursement

Learning Platform

Employee Referral Bonus

Recognition Program

Mentorship

Resumo da oferta

Tata Consultancy Services (TCS) is seeking an experienced ServiceNow UX/EX Designer to craft exceptional digital employee experiences across Employee Center solutions and related portals. You will focus on user-centered design, research, personas, and journey mapping to improve enterprise IT and HR experiences.

The role requires 5+ years in UX/UI Design, strong English, and 2+ years on the ServiceNow platform.

Qualificações

• 5+ years of experience in UX/UI Design.
• Advanced to Fluent English.
• 2+ years of experience designing solutions on the ServiceNow platform.
• Strong experience with Employee Center, Employee Center Pro, and Service Portal.
• Experience designing user-centric digital experiences and self-service portals.
• Strong knowledge of User Research, Persona Development, and Journey Mapping.
• Experience with Information Architecture, Wireframing, and Prototyping.
• Experience applying design systems and accessibility standards (WCAG).
• Strong understanding of UX best practices for enterprise applications.
• Experience conducting usability testing and analyzing user feedback.
• Strong communication and stakeholder management skills.
• Experience working in Agile/Scrum environments.

Conhecimentos

UX/UI Design

English Proficiency

ServiceNow

Employee Center

User Research

Persona Development

Journey Mapping

Information Architecture

Wireframing

Prototyping

WCAG Accessibility

Agile/Scrum

Stakeholder Management

Communication

Descrição da oferta de emprego

Come join one of the world's largest IT Services companies and transform your career!

Tata Consultancy Services (TCS) is looking for an experienced ServiceNow UX/EX Designer to help create exceptional digital employee experiences. If you are passionate about user-centered design, ServiceNow Employee Center solutions, and improving workplace experiences through technology, we would love to meet you.

• 5+ years of experience in UX/UI Design
• Advanced to Fluent English
• 2+ years of experience designing solutions on the ServiceNow platform
• Strong experience with Employee Center, Employee Center Pro, and Service Portal
• Experience designing user-centric digital experiences and self-service portals
• Strong knowledge of User Research, Persona Development, and Journey Mapping
• Experience with Information Architecture, Wireframing, and Prototyping
• Experience applying design systems and accessibility standards (WCAG)
• Strong understanding of UX best practices for enterprise applications
• Experience conducting usability testing and analyzing user feedback
• Strong communication and stakeholder management skills
• Experience working in Agile/Scrum environments

Nice to Have

• UX Design Certification
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with Employee Center implementations
• Experience with Virtual Agent and AI-powered experiences
• Experience in Digital Workplace Transformation programs
• Experience with Enterprise Service Management (ESM) initiatives
• Experience within the Utilities or Energy industry
• Design end-to-end employee experiences across ServiceNow Employee Center, ITSM, and Enterprise Service Management solutions
• Create user-centered solutions aligned with business objectives and employee needs
• Define information architecture, navigation structures, and content organization strategies
• Conduct user research, stakeholder workshops, and persona development activities
• Create journey maps, wireframes, mockups, and interactive prototypes
• Apply ServiceNow Next Experience and Employee Center design best practices
• Design modern employee portals providing access to IT, HR, Facilities, Knowledge, and Enterprise Services
• Improve self-service adoption through intuitive and accessible user experiences
• Optimize search experiences, content discoverability, and portal usability
• Analyze adoption metrics, user behavior, and usability feedback to drive continuous improvements
• Simplify service catalog experiences and optimize request workflows
• Collaborate with architects, business analysts, developers, ITSM teams, and change management teams to deliver exceptional user experiences
• UX Design Certification
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Accessibility (WCAG) Certification
• Human-Centered Design Certification
• ServiceNow Employee Center Experience Certification

What You Can Expect From Us

• Continuous professional development aligned with your career goals
• Opportunities for international experience
• A collaborative, diverse, and innovative work environment
• Exposure to global projects and cutting-edge technologies
• Strong focus on career growth, learning, and professional advancement
• Health Insurance
• Life Insurance
• TotalPass
• 24/7 Employee Assistance Program (psychological, legal, and financial support)
• Certification Reimbursement
• Learning Platform with free training and courses
• Employee Referral Bonus Program
• Recognition Program
• Mentorship and Career Development Platform