ServiceNow Developer (ITOM/CMDB Discovery)

Tata Consultancy Services; Brasil; Presencial; BRL 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Psychological support (TCS Cares)

Learning portal access

Certification reimbursements

International experience opportunity

Mentoring/Career platform

Partner discounts with universities

Resumo da oferta

Tata Consultancy Services is seeking a ServiceNow Developer (ITOM/CMDB Discovery) to design, implement, and optimize ITOM and CMDB solutions. You will configure Discovery, Service Mapping, and Event Management, while maintaining MID Server infrastructure and integrations with enterprise systems.

Ideal candidates have 5+ years of ServiceNow experience, strong ITIL knowledge, and ability to collaborate with global teams. English fluency required; utilities/energy exposure is a plus.

Qualificações

• 5+ years of experience with ServiceNow development and administration.

Responsabilidades

• Design, develop, and maintain ServiceNow ITOM and CMDB solutions.
• Configure and support Discovery, Service Mapping, Event Management, and related ITOM modules.
• Manage and maintain MID Server infrastructure and connectivity.
• Develop and maintain custom Discovery Patterns and automation workflows.
• Implement and enforce CMDB governance, CSDM standards, and data quality processes.
• Monitor CMDB health and identify opportunities for continuous improvement.
• Design and develop integrations between ServiceNow and enterprise systems.
• Troubleshoot platform issues while ensuring performance, reliability, and scalability.
• Collaborate with infrastructure, cloud, security, and application teams to gather requirements and deliver solutions.
• Create and maintain technical documentation, operational procedures, and knowledge articles.
• Support platform upgrades, enhancements, and ServiceNow best practices adoption.
• Provide technical guidance and recommendations to stakeholders and project teams.

Conhecimentos

ServiceNow development

ITOM

CMDB

Discovery

MID Server

CMDB governance

CSDM

Data quality

REST APIs

SOAP APIs

ITIL processes

Agile (Scrum/Kanban)

communication skills

Ferramentas

MID Server

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a ServiceNow Developer (ITOM / CMDB Discovery) who wants to learn and transform his/her career.

Requirements

• 5+ years of experience with ServiceNow development and administration.
• Advanced to Fluent English.
• Strong hands-on experience with ServiceNow ITOM, CMDB, Discovery, and Service Mapping.
• Experience configuring and managing MID Servers.
• Strong knowledge of CMDB governance, CSDM framework, and data quality best practices.
• Experience building integrations using REST and SOAP APIs.
• Strong understanding of ITIL processes and Service Management practices.
• Experience with Event Management, monitoring tools, and infrastructure discovery solutions.
• Ability to troubleshoot complex ServiceNow platform and infrastructure issues.
• Experience working in Agile environments (Scrum/Kanban).
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate with global teams and stakeholders.

Nice to Have

• Experience within Utilities or Energy industry.
• Experience integrating ServiceNow with AWS, Azure, or GCP.
• Knowledge of Integration Hub and ServiceNow Orchestration.
• Experience with Vulnerability Response and Security Operations integrations.
• Knowledge of Linux, Windows, networking, and cloud infrastructure.
• Exposure to DevOps and CI/CD practices.
• Mentoring or technical leadership experience.

Key Responsibilities

• Design, develop, and maintain ServiceNow ITOM and CMDB solutions.
• Configure and support Discovery, Service Mapping, Event Management, and related ITOM modules.
• Manage and maintain MID Server infrastructure and connectivity.
• Develop and maintain custom Discovery Patterns and automation workflows.
• Implement and enforce CMDB governance, CSDM standards, and data quality processes.
• Monitor CMDB health and identify opportunities for continuous improvement.
• Design and develop integrations between ServiceNow and enterprise systems.
• Troubleshoot platform issues while ensuring performance, reliability, and scalability.
• Collaborate with infrastructure, cloud, security, and application teams to gather requirements and deliver solutions.
• Create and maintain technical documentation, operational procedures, and knowledge articles.
• Support platform upgrades, enhancements, and ServiceNow best practices adoption.
• Provide technical guidance and recommendations to stakeholders and project teams.

What do we offer?

• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• Xcelerate – Free Mentoring Career Platform

Employment Type: CLT

Compensation: Salary to be discussed + benefits

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socio-economic background, race, color, national origin, religion, sex, gender identity or expression, age, marital status, disability, sexual orientation, or any other characteristic.

At Tata Consultancy Services, we promote an inclusive culture and continuously work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles, reinforcing our commitment to building a workplace that respects and values every individual.