ServiceNow Developer

Tata Consultancy Services; Brasil; Presencial; BRL 120 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Total Pass

TCS Cares 24/7 support

SESC partnership

Certifications reimbursement

Learning portal

International experience

University discounts

Buddy referral bonus

Gems program

Mentoring platform

Resumo da oferta

Tata Consultancy Services in Brazil is seeking a skilled ServiceNow Developer to learn, implement, and optimize ServiceNow solutions across ITIL processes and CMDB management. You will design custom apps, integrate APIs, and lead migrations while collaborating with stakeholders.

The role emphasizes strong analytical skills, communication, and teamwork to deliver robust ServiceNow platforms and automation across the organization.

Qualificações

• Bachelor’s degree in computer science, IT, or related field.
• ServiceNow certifications such as CSA, CAD, CIS.
• Experience with ITIL processes: Incident, Change, Problem.
• Experience in API development and API integrations (REST/SOAP).
• Experience in CMDB management and data integrity.
• Ability to design and develop custom apps within ServiceNow.
• Deep knowledge of the ServiceNow platform and modules.
• Strong analytical and problem-solving skills; good communication.

Responsabilidades

• Lead ServiceNow implementation and automation, configuring and customizing apps.
• Oversee IT Operations and IT Service Management using ITIL processes.
• Manage CMDB and use ServiceNow Cloud Discovery for CIs.
• Develop and integrate ServiceNow APIs for data exchange.
• Lead migration from legacy systems to ServiceNow with data mapping.
• Implement Knowledge Management processes within ServiceNow.
• Conduct workshops and analyze requirements with stakeholders.
• Oversee integration projects including E-bonding for data exchange.

Conhecimentos

ServiceNow

ITIL

API development

CMDB management

REST/SOAP

Automation

Problem solving

Communication

Collaboration

Formação académica

Bachelor’s degree in CS/IT

Ferramentas

ServiceNow platform

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a ServiceNow Developer who wants to learn and transform his career.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS).
• Experience with ITIL processes like Incident Management, Change Management, and Problem Management.
• Experience in developing and integrating APIs, including knowledge of REST and SOAP protocols.
• Experience in managing and maintaining the Configuration Management Database (CMDB).
• Ability to design and develop custom applications within ServiceNow.
• In-depth knowledge of the ServiceNow platform and its modules.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.

Key Responsibilities:

1. ServiceNow Implementation and Automation: Lead the implementation and automation of ServiceNow solutions, ensuring seamless integration with existing systems and processes. This includes configuring and customizing ServiceNow applications to meet business requirements.

2. IT Operations Management & IT Service Management: Oversee IT operations and service management processes, leveraging ServiceNow to enhance ITIL processes such as Incident Management, Change Management, and Problem Management. Ensure efficient management of IT services and operations.

3. ServiceNow Cloud Discovery and CMDB Management: Manage the Configuration Management Database (CMDB) and utilize ServiceNow Cloud Discovery to populate and maintain accurate configuration items (CIs). This involves understanding the impact of changes and incidents through the CMDB and ensuring data integrity.

4. ServiceNow API Development and Integration: Develop and integrate ServiceNow APIs to enable seamless communication between ServiceNow and other systems. This includes designing and implementing custom applications and ensuring smooth data exchange.

5. ServiceNow Migration Process: Lead the migration of legacy systems to ServiceNow, ensuring data accuracy and minimal disruption to business operations. Develop and execute migration plans, including data mapping and validation.

6. Knowledge Management Technical Implementation: Implement and manage Knowledge Management processes within ServiceNow, enabling the creation, categorization, and sharing of knowledge articles. Ensure that knowledge bases are up-to-date and accessible to users.

7. ServiceNow Workshop and Requirement Analysis: Conduct workshops and requirement analysis sessions with stakeholders to gather and document business requirements. Translate these requirements into technical specifications and design solutions that meet business needs.

8. ServiceNow Integration - E-bonding: Implement and manage ServiceNow integration projects, including E-bonding, to ensure seamless data exchange and process automation between ServiceNow and other systems.

What do we offer?

• Health insurance
• Life insurance
• Total Pass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform