ServiceNow Solution Designer

Tata Consultancy Services; Brasil; On-site; BRL 180,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Learning portal access

International experience opportunity

Certification reimbursements

Job summary

Tata Consultancy Services is seeking a ServiceNow Solution Designer to drive end-to-end ServiceNow design and architecture. You will translate business needs into robust technical solutions and guide integrations with external systems.

The role emphasizes governance, scalability, and leadership across cross-functional teams. Applicants should bring 7+ years with ServiceNow, strong English, and a track record of enterprise-scale designs.

Qualifications

• 7+ years of experience with ServiceNow.

Responsibilities

• Design end-to-end ServiceNow solutions aligned with business needs and objectives.
• Define platform architecture, integrations, and technical standards.
• Support development and implementation teams throughout project delivery.
• Identify opportunities for automation and process improvement.
• Ensure solution quality, scalability, performance, and compliance with best practices.
• Create and maintain technical documentation, architecture diagrams, and design artifacts.
• Act as the primary contact between business and technology teams.
• Drive innovation through adoption of new ServiceNow features and capabilities.

Skills

ServiceNow

English fluency

Solution design

Architecture

Enterprise-scale design

Business-to-technical translation

Systems integration

Governance and scalability

Technical leadership

Job description

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a ServiceNow Solution Designer who wants to learn and transform his/her career.

Requirements:

• 7+ years of experience with ServiceNow.
• Advanced to Fluent English.
• Strong experience in ServiceNow solution design and architecture.
• Proven background in designing enterprise-scale solutions.
• Ability to translate business requirements into effective technical solutions.
• Experience integrating ServiceNow with external applications and systems.
• Strong knowledge of platform governance, scalability, and ServiceNow best practices.
• Ability to provide technical leadership and collaborate with business and technology stakeholders.

Key Responsibilities:

• Design end-to-end ServiceNow solutions aligned with business needs and objectives.
• Define platform architecture, integrations, and technical standards.
• Support development and implementation teams throughout project delivery.
• Identify opportunities for automation and process improvement.
• Ensure solution quality, scalability, performance, and compliance with best practices.
• Create and maintain technical documentation, architecture diagrams, and design artifacts.
• Act as the primary point of contact between business and technology teams.
• Drive innovation through the adoption of new ServiceNow features and capabilities.

What do we offer?

• Health insurance
• Life insurance
• Total Pass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

Employment Type:

CLT

Compensation:

Salary to be discussed + benefits

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socio-economic background, race, color, national origin, religion, sex, gender identity or expression, age, marital status, disability, sexual orientation, or any other characteristic.

At Tata Consultancy Services, we promote an inclusive culture and continuously work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles, reinforcing our commitment to building a workplace that respects and values every individual.