Business Analyst – ServiceNow

Tata Consultancy Services; São Paulo; On-site; BRL 111,600 - 167,400; Full time

Benefits offered by this job

Health insurance

Life insurance

Gympass

Free psychological and legal assistance

Certification reimbursement

Discounts with Universities

Mentoring Career Platform

Job summary

A leading IT Services company in São Paulo seeks an experienced Business Analyst for ServiceNow. In this role, you will gather requirements, design solutions, and improve processes in a collaborative environment. Ideal candidates have a Bachelor's degree in a relevant field and expertise as a Business Analyst, preferably with ServiceNow experience. Join us for professional growth, opportunities for international experience, and a commitment to an inclusive culture.

Qualifications

• Experience as a Business Analyst, preferably with ServiceNow.
• Excellent grasp of ITIL practices.
• PMI-ACP or PSPO certification is a plus.

Responsibilities

• Gather and document requirements for ServiceNow projects.
• Assess processes and propose improvements/automation.
• Design solutions in collaboration with technical teams.
• Support platform configuration and customization.
• Plan and execute tests to ensure quality.
• Train users and maintain complete documentation.
• Coordinate deliverables and promote continuous improvement.

Skills

Fluent English

Strong analytical skills

Knowledge of Agile methodologies

Problem-solving abilities

Effective communication

Strong organizational skills

Attention to detail

Ability to manage multiple priorities

Education

Bachelor’s degree in business administration, IT, or related fields

Job description

Global Talent Acquisition Recruiter at Tata Consultancy Services (Latam Region)

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that’s why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are seeking an experienced Business Analyst – ServiceNow to design, implement, and maintain comprehensive ServiceNow solutions across multiple modules and business processes.

Responsibilities

• Gather and document requirements for ServiceNow projects.
• Assess processes and propose improvements/automation.
• Design solutions in collaboration with technical teams.
• Support platform configuration and customization.
• Plan and execute tests to ensure quality.
• Train users and maintain complete documentation.
• Coordinate deliverables and promote continuous improvement.
• Fluent English (meetings with U.S. stakeholders).
• Bachelor’s degree in business administration, IT, or related fields.
• Experience as a Business Analyst, preferably with ServiceNow.
• Knowledge of Agile methodologies (Scrum/Kanban) and ITIL.
• Strong analytical skills, problem‑solving abilities, and effective communication.
• Nice to have: Experience in ServiceNow configuration/customization.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• PMI‑ACP or PSPO certification.

What can you expect from us?

Professional development and constant evolution of your skills, always in line with your interests.

Opportunities to work outside Brazil.

A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

• Health insurance
• Life insurance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting