Senior Relationship Officer

Raffles Hospital Pte Ltd; Região Norte; On-site; BRL 65,000 - 95,000; Full time

Job summary

Raffles Hospital Pte Ltd seeks a dedicated client concierge who will be the first and last point of contact for patients, guiding them through their journey with warmth and discretion.

You will greet clients, escort them, arrange transport and refreshments as needed, and ensure comfort and privacy while maintaining seamless session flow in collaboration with the health wellness team.

Qualifications

• Experience in premium or luxury service environments.
• Experience working with high-net-worth clients is advantageous.
• Excellent spoken and written English.
• Strong organization and composure under pressure.

Responsibilities

• Be the client/patient's dedicated point of contact throughout their journey.
• Greet clients by name, escort them, keep them comfortable and informed, and arrange transport or refreshments as needed.
• Handle requests promptly and discreetly, and follow any concern through until resolved.
• Work closely with internal health/wellness disciplines to ensure clients are comfortable and well taken care of.
• Coordinate session bookings, room and equipment readiness, and client flow.

Skills

Premium service experience

High-net-worth client experience

Discretion & professionalism

English proficiency

Job description

• Be the client's/patient's dedicated point of contact throughout their journey (before, during and after every visit), building rapport and remembering preferences (e.g., preferred name, language, dietary and privacy needs, PA or family contacts).

• Greet clients by name, escort them, keep them comfortable and informed, and minimize waiting. Look after accompanying guests and arrange transport, parking or refreshments as needed.

• Handle requests promptly and discreetly, anticipate needs before they become issues, and follow any concern through until it is resolved.

• Work closely with various internal health wellness discipline to ensure clients are comfortable and well taken care of throughout their sessions.

• Coordinate session bookings, room and equipment readiness, and client flow.

Requirement

• Experience in a premium or luxury service environment (e.g., private healthcare, luxury hospitality, private banking, concierge).
  
• Experiencing in working with high-net-worth clients is an advantage - to anticipate service needs.

• Polished, warm and discreet, with excellent spoken and written English, strong organization and composure under pressure.

• Comfortable with sales conversations, and quick to learn new systems, equipment and medical terminology. Genuine interest in health and wellness.