Client Relations Manager

Bethesda Medical Pte. Ltd.; Região Norte; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Bethesda Medical Pte. Ltd. is seeking a Clients Relations Manager / Assistant Manager to join the Client Relationship team in Brazil.

You will manage a portfolio of corporate clients, maintain high retention rates, and ensure service excellence through proactive relationship management and quality delivery. Key activities include attending client meetings, preparing quotations and renewal packages, supporting audits, and generating monthly and ad-hoc reports.

Qualificações

• Minimum of 2 years of relevant experience in client servicing, preferably in healthcare or related fields.
• Strong ability to work effectively across cross-functional teams.
• Good verbal and written communication skills in English.

Responsabilidades

• Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.
• Serve as the main point of contact for inquiries from clients through proactive relationship management and service delivery.
• Attend and support meetings with clients and engagement sessions.
• Scheduling and facilitating meetings.
• Driving actionable follow-ups and relationship strengthening.
• Collaborate with internal departments to resolve client issues and ensure timely service recovery.
• Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients.
• Strengthen relationships with existing clients and actively identify upsell and referral opportunities.
• Assist to prepare client documentation including quotations, service agreements, and renewal packages.
• Support audit and due diligence processes initiated by clients, working closely with internal stakeholders.
• Maintain accurate records and data related to clients.
• Generate and deliver monthly and ad-hoc reports for clients.
• Provide general administrative support such as document sorting, filing, and data entry.
• Other ad hoc duties that may be assigned.

Conhecimentos

Client servicing

Cross-functional collaboration

Communication

Microsoft Office

Excel

PowerPoint

Ferramentas

Microsoft Office

Excel

PowerPoint

Descrição da oferta de emprego

Clients Relations Manager / Assistant Manager

Join us and be part of the Client Relationship team.

You will be managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.

Key Responsibilities:

• Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.
• Serve as the main point of contact for inquiries from clients through proactive relationship management and service delivery.
• Attend and support meetings with clients and engagement sessions.
• Scheduling and facilitating meetings
• Driving actionable follow-ups and relationship strengthening
• Collaborate with internal departments to resolve client issues and ensure timely service recovery.
• Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients.
• Strengthen relationships with existing clients and actively identify upsell and referral opportunities.
• Assist to prepare client documentation including quotations, service agreements, and renewal packages.
• Support audit and due diligence processes initiated by clients, working closely with internal stakeholders.
• Maintain accurate records and data related to clients.
• Generate and deliver monthly and ad-hoc reports for clients.
• Provide general administrative support such as document sorting, filing, and data entry.
• Other ad hoc duties that may be assigned.

Job Requirements:

• Minimum of 2 years of relevant experience in client servicing preferably in healthcare sector.
• Strong ability to work effectively across cross-functional teams.
• Good verbal and written communication skills in English.
• Proficient in Microsoft Office tools, Excel and PowerPoint.
• Demonstrated ability to manage conflict, resolve issues, and build strong relationships.
• Comfortable working in a fast-paced, dynamic healthcare environment and adapting to evolving client and changing needs.