Senior/ Patient Relations Officer (Business Centre)

Raffles Hospital Pte Ltd; Região Norte; On-site; BRL 28,000 - 42,000; Full time

Job summary

Raffles Hospital Pte Ltd in Brazil, Região Norte, seeks a meticulous, service-oriented candidate to support the daily operations of the Business Centre. You will advise patients on billings and estimated bill size, and assist with admissions and discharges.

You will handle patients’ enquiries and periodically review billing and collection policies and work processes for improvements, aiming to enhance service delivery.

Qualifications

• Degree or Diploma in Business Administration, Tourism or Hospitality.
• Preference for relevant healthcare or hospitality experience.

Responsibilities

• Advise patients on billings and estimated bill size.
• Administer admissions and discharges.
• Handle patients' enquiries.
• Review billing and collection policies and work processes for improvements.

Skills

Customer service mindset

Attention to detail

Education

Degree/Diploma in Business Administration, Tourism or Hospitality

Job description

You will play a vital role in supporting the daily operations of the Business Centre. You will advise patients on billings and estimated bill size, administer admissions and discharges, handle patients’ enquiries, as well as review periodically the billing & collection policies and work processes for improvements.

Being a meticulous and service-oriented individual, you should have a recognized Degree or Diploma in Business Administration, Tourism or Hospitality, preferably with relevant working experience in the healthcare or hospitality industry.

Working Hours (5 days work week including weekends):

7am-430pm

1030am-8pm

You will be required to work on weekends and public holidays (Rostered).

Only shortlisted candidates will be notified.