Senior Agent, Customer Service (Portuguese Speaker)

Okx; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading cryptocurrency platform is seeking a professional to enhance customer support through effective language communication. This role involves collaborating with stakeholders to address feedback, maintaining product knowledge, and managing queries efficiently. The ideal candidate will have a technical degree, experience in language support, and strong interpersonal skills. Competitive benefits include a remuneration package, development fund, health insurance, and excellent growth prospects in a diverse multinational environment.

Serviços

Competitive remuneration package

Learning & development fund

Monthly team building fund

Meal voucher

Transportation allowance

Annual leave

Yearly bonus

Private health insurance

Qualificações

• At least 2 years of experience in language-related roles.
• Proficiency in spoken and written language required.
• Willingness to support 24x7 language-related operations.

Responsabilidades

• Collaborate with stakeholders to address complaints and feedback.
• Maintain understanding of company products for effective communication.
• Escalate unresolved queries to Supervisors as needed.

Conhecimentos

Customer relations

Language proficiency

Interpersonal skills

Problem-solving

Time management

Formação académica

Technical Degree in finance or linguistics

Ferramentas

CRM tools (Zendesk)

Microsoft Office

G-Suite

Descrição da oferta de emprego

Who We Are

• At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

Across our multiple offices globally, we are united by our core principles : _We Before Me_, _Do the Right Thing_, and _Get Things Done_.

These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

• Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating any queries or unresolved issues to Level 2 / Supervisors as directed by the operations management when they can not be resolved within standard procedures.

What We Look For In You

• A Technical Degree and / or above in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
• At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
• Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willingness to work according to a given schedule to support 24x7 language-related operations.
• Strong interpersonal skills : the ability to navigate challenging language situations and remain composed under pressure.
• Problem-solving mindset : a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
• Excellent time management : the ability to handle multilingual tasks effectively while managing time efficiently.
• Quick learner : the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Nice to Haves

• Familiarity with cryptocurrency and / or finance-technology industry.
• Working knowledge of CRM tools, such as Zendesk.
• Basic computer knowledge : MacOS, Lark, Microsoft Office, and G-Suite.

Benefits & Perks

• Competitive remuneration package (Base Salary + Shift Allowance)
• Learning & development fund
• Fitness fund
• Monthly team building fund
• Meal voucher
• Transportation allowance
• Annual leave (30 days after one year of service)
• Yearly bonus- Private health insurance, dental & life insurance
• Excellent prospects for growth and promotion : We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment : Advance your career by interacting with individuals from various backgrounds, cultures, and nations

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