Relationship Analyst

Jobtailor; São Paulo; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo is seeking an experienced Customer Success/Account Manager to retain and grow strategic accounts in the logistics tech space.

You will lead adoption, coordinate with product and operations, and translate client needs into actionable improvements while delivering a positive client experience.

Qualificações

• Bachelor's degree in Logistics, Engineering or related fields.
• Deep knowledge of end-to-end logistics and understanding of technology.
• Hands‑on experience using TMS in daily operations.
• Experience with large retailers, e-commerce, carriers/transport companies or tech/logtech companies.
• Intermediate Office skills (Excel and PowerPoint).
• Familiarity with day‑to‑day client management.
• Ability to strategically manage operations with clients.

Responsabilidades

• Monitor health score and mitigate churn risks or leverage opportunities for new business.
• Ensure account adoption by verifying client usage and aligning tools with logistics objectives.
• Act as the client's voice within Intelipost and ensure best practices across teams.
• Translate logistics knowledge into feedback for product evolution and processes.
• Ensure clients have a positive experience with Intelipost.
• Structure and conduct regular strategic meetings with clients.
• Monitor actions with other teams that impact client outcomes.
• Serve as the client's focal point at Intelipost to resolve issues and manage conflicts.
• Collaborate with other areas to ensure a 360 view of the client.

Conhecimentos

Verbal and written communication

Analytical thinking

Client management

Strategic operations

Formação académica

Bachelor's degree in Logistics, Engineering or related fields

Ferramentas

TMS (Transportation Management System)

Descrição da oferta de emprego

Responsibilities

• Monitor Health Score and implement actions to mitigate churn risks or leverage opportunities for new business (such as contracting additional products, e.g., Auditing) and address operational risks.
• Ensure account adoption by verifying that the client is using what they contracted, encouraging usage, and aligning the tool with the client's logistics objectives.
• Act as the client's voice within Intelipost and ensure best practices across all teams that work with key accounts.
• Have deep knowledge of logistics operations across various segments and translate that knowledge into feedback for product evolution, processes and repeatable practices.
• Ensure our clients have a positive experience with Intelipost.
• Structure and conduct regular strategic meetings with clients.
• Monitor preventive and corrective actions with other teams that impact the outcomes expected by the client.
• Serve as the client's focal point at Intelipost to resolve issues and manage conflicts.
• Work collaboratively with other key areas to ensure a 360 view of the client across the company.
• Excellent verbal and written communication.
• Previous experience in Customer Success or Account Management with a farmer profile (focus on retention and account growth) is required.
• Previous experience with Key Accounts and long-term relationship management is required.
• Be didactic, customer-focused and committed to process improvement.
• Analytical ability and a consultative profile focused on understanding the client's pain points to propose new logistics solutions.

Requirements

• Bachelor's degree in Logistics, Engineering or related fields.
• Deep knowledge of end-to-end logistics structure and an understanding of technology.
• Hands‑on experience using TMS (Transportation Management System) in daily operations.
• Experience from large retailers, e-commerce, carriers/transport companies or tech/logtech companies.
• Intermediate Office skills (Excel and PowerPoint).
• Familiarity with day‑to‑day client management.
• Ability to strategically manage operations together with clients.