Customer Success Junior

Jobtailor; São Paulo; Presencial; BRL 89 280 - 133 920; Tempo integral

Resumo da oferta

Jobtailor is seeking a Customer Success professional in São Paulo to support and grow our existing client base. You will work to deepen relationships, identify expansion opportunities, and help customers maximize value from our platform.

You should communicate effectively, manage multiple accounts, and be comfortable with SaaS environments. Familiarity with CRM, Excel, and tech adoption will help you succeed.

Qualificações

• Experience in customer service, Customer Success, post-sales, or related areas.
• Strong communication skills and ability to build relationships.
• Organized and able to manage multiple clients simultaneously.
• Proactive, collaborative profile with a willingness to learn.
• Interest in technology and consultative customer service.
• Basic knowledge of Excel and ease working with systems.
• CRM knowledge is a plus.
• Experience with SaaS, fleet management, logistics, or telematics is a plus.

Responsabilidades

• Act as a Customer Success with a focus on expansion (farmer).
• Responsible for deepening relationships with the existing customer base.
• Identify growth opportunities and generate new business from existing accounts.
• Monitor the customer portfolio, ensuring strong relationships.
• Support customers in using Scope's solutions, clarifying doubts.
• Track customer satisfaction and promote a positive experience.
• Conduct regular follow-up meetings with customers.
• Monitor platform usage and encourage adoption of available features.
• Record information and interactions in the CRM.

Conhecimentos

Customer Success

Customer Service

Post-Sales Support

Portfolio Management

Basic Excel Knowledge

Technology Adoption

Ferramentas

CRM

Descrição da oferta de emprego

Customer Success Responsibilities

• Act as a Customer Success with a focus on expansion (farmer).
• Responsible for deepening relationships with the existing customer base.
• Identify growth opportunities and generate new business from existing accounts.
• Monitor the customer portfolio, ensuring strong relationships.
• Support customers in using Scope's solutions, clarifying doubts.
• Track customer satisfaction and promote a positive experience.
• Conduct regular follow-up meetings with customers.
• Monitor platform usage and encourage adoption of available features.
• Record information and interactions in the CRM.

Requirements

• Experience in customer service, Customer Success, post-sales, or related areas.
• Strong communication skills and ease in building relationships.
• Organized and able to manage multiple clients simultaneously.
• Proactive, collaborative profile with a willingness to learn.
• Interest in technology and consultative customer service.
• Basic knowledge of Excel and ease working with systems.
• Experience with technology companies or SaaS is a plus.
• CRM knowledge is a plus.
• Experience with fleet management, logistics, mobility, or telematics is a plus.

Hard Skills

• Customer Service
• Post-Sales Support
• Portfolio Management
• Basic Excel Knowledge
• Technology Adoption

Soft Skills

• Organizational Skills
• Collaborative Profile
• Willingness to Learn